Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,228 Reviews)
Open Ratings Snapshot
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
S25 Ultra
on January 16, 2026
Posted by: Jimmy
Expertise:Intermediate
Verified Purchase:Yes
Seamless operation. Clean look!! Carrier friendly. Best of all NO goofy pre loaded apps to remove!
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 28, 2026
Hey Jimmy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device so seamless during your usage, and that you are loving using your new device every day. Please, don't hesitate to reach out to us again any time you wish to share additional feedback, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 16, 2026
Posted by: Susi
Verified Purchase:Yes
I received my just before Christmas. I had the S23 Ultra which I loved. This phone was easy to set up, and the battery life is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Susi, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you found the inital setup and usage of your new device to be so easy, and that the battery life is keeping up with your usage. We have provided links to resources to help you with additional features like Galaxy AI, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 1Tb
on January 16, 2026
Posted by: Jaluare
from Miami
Expertise:Intermediate
Verified Purchase:Yes
Excellent new phone that is easy to program and intuitive to use. Setup was quick, with clear menus and smooth performance from day one. I am very pleased with the features, especially the cameras, which deliver sharp photos, accurate colors, and strong low-light results. Battery life is reliable, connectivity is solid, and the overall build feels premium. A well-rounded device that meets daily needs without unnecessary complexity. Highly recommended for work and personal use today.
I would recommend this to a friend!
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hello Jaluare, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how easy you are finding the customization and usage of your device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Flawless phone account setup and transfer of data
on January 16, 2026
Posted by: Roger
from Spokane Valley, WA
Expertise:Intermediate
Verified Purchase:Yes
Use of the e-sim worked great. Did not need my provider to send me a sim card to transfer my phone number from old phone to new phone.
Using the Smart Switch app made transferring data from my old Note 1 + to my Galaxy S25 Ultra easy. It took a while but that was expected because of the quantity of data to be transferred.
Roger
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi Roger, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the transfer of your data from your old device to your new one. We have provided links to the complete manual and to the Samsung Support Team to help you fully explore your new device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 16, 2026
Posted by: Sean
from Rochester, NY
Expertise:Intermediate
Verified Purchase:Yes
It is everything I was hoping it would be. Great performance, battery life, and camera.
Highly recommended.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 16, 2026
Hey Sean, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the usage and amazing features of your new device. We would love nothing more than to hear from you again in the future if you have questions, or wish to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT IMPROVEMENT FROM THE A35.
on January 15, 2026
Posted by: Honesty Reviwer
from Seattle, WA.
Expertise:Intermediate
Verified Purchase:Yes
Love it~! WAY better than my last phone, plus it is SUPER fast / responsive! Though I know the Korean version has 16GB of ram option, I wasn't going to ask my spouses family to send me that only becuse of that. The 12GB version is awesome, though I do see the positive to the 16GB of Ram because the more apps you collect, the more it eats up ! Just be aware of that! Other than that, I LOVE this phone, plus it's smaller than the wifes S24!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hey Honesty Reviewer, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so thrilled to hear that you are enjoying the usage of your device, and finding it to operate so well for your usage. We have provided a link to the Samsung Support Team to offer their expertise if any questions come up as you continue using this device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet!
on January 15, 2026
Posted by: ktilyn
from Bellevue NE
Expertise:Intermediate
Verified Purchase:Yes
This phone is great! Clear screen awesome camera and clear speakers.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hi Ktilyn, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how great you think your new device is, and that the display, camera, and audio quality are highlights for you. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on January 15, 2026
Posted by: Jaime
from NYC
Expertise:Intermediate
Verified Purchase:Yes
Very good phone, still learning the new functions.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hi Jaime, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the purchase and inital usage of your device. We have provided a link to the complete manual for your device as a great companion to your exploration of the capabilities of your device. We have also provided a link to the Samsung Support Team to assist you if any questions come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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