Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Tammi
from Phoenix, AZ
Expertise:Expert
Verified Purchase:Yes
I have been a loyal Samsung user for many years now. I have been wanting the S24 Ultra for some time. When the 25 came out for such an amazing price, I grabbed it and could not have been happier! I love using the pen as I have always "fat fingered" on the key board. The camera is amazing and takes beautiful pictures. I'm super satisfied with my purchase! Thank you, Samsung!
Sincerely,
A very happy and loyal customer
Sincerely,
A very happy and loyal customer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi Tammy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving all of the amazing capabilities of your device, and finding it easy to use every day. Please, reach out to us again in the future any time you have additional feedback on your Samsung products, or if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Raul Bautista
Verified Purchase:Yes
I always liked the Galaxy, I like the one I wouldn't like them to look like the one.
Response from Samsung USBy R&R Team, January 22, 2026
Hi Raul Bautista, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with your new device, and enjoying the unique design and appearance. Please, reach out to us any time you have additional feedback, or questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jrtnnc
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Super fast phone, would definitely recommend. Bought the Galaxy 8 classic also.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jrtnnc, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving this device, finding it so fast during your usage. We have provided links to resources to help you discover additional features available on your device, including Galaxy AI, and answer any questions you may have as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Dana
from California
Expertise:Intermediate
Verified Purchase:Yes
In my opinion, the Samsung Galaxy series has the best camera. My travel pictures & videos taken w my S25 Ultra are publish worthy!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 22, 2026
Hey Dana, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the camera of your device, and finding it to be so amazing for documenting your travels. We have provided a link to the complete manual to help you with additional features like Galaxy AI that can take your photos and videos to a whole new level. We have also provided a l ink to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
No real significant difference from my 22 ultra...
on January 21, 2026
Posted by: JAWIL
from Utah
Expertise:Intermediate
Verified Purchase:Yes
battery is not much better, functionality is no better
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Jawil, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. We have provided a link to the complete manual for your device to help you discover all of the enhanced capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team if you have questions about your device, or believe it is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Liline
from New jersey
Expertise:Expert
Verified Purchase:Yes
Great quality so far I really like the improvement
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Liline, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that youa re enjoying the enhanced capabilities, and design of your new device. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jie Q
Verified Purchase:Yes
This thing is so great I don't even need a laptop anymore. Very glad I jumped into Samsung. Would buy this again
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jie Q, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with your new device, and finding it a great powerhouse for so many daily tasks. Please, don't hesitate to reach out to us again in the future if you ever have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
display
on January 21, 2026
Posted by: imposter
it is cool it did evrythaing it let me play games and I can video it to
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Imposter, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage and capabilities of this device. We have provided a link to the full manual for your device to assist you with additional capabilities, including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US