Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,228 Reviews)
Open Ratings Snapshot
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Good
on January 26, 2026
Posted by: Mansur
from New-york
Expertise:Expert
Verified Purchase:Yes
I really liked it, it's a beautiful phone, it works well, the battery is good, the design is beautiful, the processor is unique, it works fast, it doesn't heat up.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hello there Mansur, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you have liked your new phone and found have it beautiful, the battery long-lasting, and that it has great processing speed and power. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung S25 Ultra
on January 26, 2026
Posted by: TJK78
Verified Purchase:Yes
Upgrade from S22 Ultra to S25 Ultra is a big improvement on battery usage. Camera upgrade also is a nice added feature.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 26, 2026
Hey TJK78, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are experiencing a significant improvement on the battery from your previous device. We have provided a link to the complete manual for your device to assist you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team toa ssist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product overall.
on January 24, 2026
Posted by: Bmac67
from Hornell, N.Y.
Expertise:Intermediate
Quick, intuitive. Great battery performance and case design. Finally, a phone that is better than advertised.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 26, 2026
Hey Bmac67, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding it even better than expected. We have shared links to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A nice change of pace
on January 24, 2026
Posted by: Beepboo
from Illinois
Verified Purchase:Yes
The new phone has been a wonderful experience, ive been enjoying and learning all of the new features it has to offer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hi Beepboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the features and capabilities of your new phone. We have provided a link to the complete manual for your device to help you with your exploration and learning of the features. We have also provided a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid phone
on January 23, 2026
Posted by: Rodthebod
from South Carolina
Verified Purchase:Yes
Fast, responsive, a lot of great UI features and the camera quality is incredible. The free 6 months of gemeni pro is great.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the device to be responsive, high quality for your photos and videos, as well as having other features that are enjoyable to use. We would love to hear from you again in the future any time you have additional feedback, or if questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
wish it had auto spell corect and prdective tezxt
on January 23, 2026
Posted by: Oscay33
from ill
Verified Purchase:Yes
the fasetest ands most reliable of all tghe galazy s phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hey Oscay33, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the usage and capabilities of your device. We have provided a link to the complete manual to help you best align the settings to your preferences, including different keyboard settings. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very happy
on January 23, 2026
Posted by: Thanks sansumg
Expertise:Beginner
Verified Purchase:Yes
Very good service 👏 I love it I will like to say thanks 😊 sansumg
Features
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hello there, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving your new device. We have provided a link to the complete manual for your device to help you discover all of the amazing capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The quality that I'm used to.
on January 23, 2026
Posted by: D1TXFish
from WA
Verified Purchase:Yes
Upgraded from the galaxy S22 ultra to this galaxy S25 ultra. I'm very pleased with the increased durability. The other features are about the same. The camera, is of course, very good quality. The telephoto lens seems to want to autofocus a bit more, maybe this setting can be turned off. I always put the protective screen, over the front glass, this seems to still mess with the fingerprint scan. Facial recognition is still very accurate. With normal weekday use, the phone battery lasts into the fourth day.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 23, 2026
Hey D1TXFish, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear you are pleased with the enhanced capabilities of your device, particularly feeling the durability. If you are using a screen protector with your device, as you mention, you may want to enable the touch sensitivity setting to ensure easier use with the fingerprint reader. We have provided a link to an article to help you with the different camera settings for the auto focus you mention, as well as a link to the complete manual to help you with all the different settings. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance with your settings through chat. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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