Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,227 Reviews)
Open Ratings Snapshot
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
So smooth
on February 6, 2026
Posted by: Nightmar3
Expertise:Expert
Verified Purchase:Yes
I Love it. The specs are amazing and the camera. Let's give a moment of silence for the camera. Amen!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hey Nightmar3, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the specs and camera of your device We have provided a link to the manual to assist you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Owner
on February 6, 2026
Posted by: Anonymous
Verified Purchase:Yes
I am struggling to learn this new phone. I am not very tec savvy. Not the phones problem.
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Leonard Calvin Willis, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve, and we would love to assist you with your exploration. We have provided a link to the complete manual for your device to help you with the exploration of your device, and alignment of your settings to your preferences. We have also shared a link to the Samsung Support Team for assistance if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Works great and is cute, too
on February 6, 2026
Posted by: The candy lady
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Works perfectly and I was able to get a cute pink that they don't have readily available in the stores. Love the phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi The candy lady, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to work so perfectly for your needs, and that it is cute to look at every day. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do better, Samsung!!
on February 5, 2026
Posted by: Juan
Expertise:Expert
This is honestly infuriating. I only bought the Galaxy S25 because my S24 broke (my fault). Otherwise, I would have NEVER upgraded, and now I regret it.
There is NOTHING here that feels like an upgrade. Specs are basically the same as the S24, which I actually loved. But what really crossed the line is Samsung REMOVING Bluetooth from the S Pen. Losing the wireless camera shutter is a straight-up downgrade. That feature mattered. I used it. And Samsung just decided to take it away.
Charging flagship prices while quietly removing features is unacceptable. This feels lazy, greedy, and completely out of touch with loyal users.
If Samsung keeps downgrading phones instead of improving them, this will absolutely be my last Galaxy device. You’re making it very easy to consider switching to the "i" cult next time.
Do better!!! This ain’t it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 6, 2026
Hey Juan, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you, and wanting to be able to have specific features available, like taking photos from a distance. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the full manual for your device that highlights the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My Galaxy S25 Ultra 👌👍
on February 5, 2026
Posted by: Anonymous
from Greenville SC
Expertise:Intermediate
Verified Purchase:Yes
This phone is awesome, and color is very crisp and clear, I'm loving it, no complaints.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hi Michael Anderson, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your phone, finding the display pleasing, and that you have no complaints. We have provided links to resources to help you with additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I thought some virus or phone problems
on February 5, 2026
Posted by: Peter
Verified Purchase:Yes
The S25 ultra Opens app and moves the entire menu.
Response from Samsung USBy R&R Team, February 6, 2026
Hello Peter, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the usage of your device is to you every day, and how frustrating it can be when your phone is not operating as intended. We have provided a link to the Samsung Support Team for your convenience. They can assist you through chat in resolving this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Heavy but works good
on February 5, 2026
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
The only think is so much heavy than usual cell phones, but I'm impressed with the quality, the color that I choose is really pretty.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 11, 2026
Hello Lourdes Corrujedo, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the features and capabilities of your new device. We appreciate you sharing your preference for a lighter design to your device as we work towards innovation in future devices. Please, reach out to us again if you have additional feedback you would like to share with us, and thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My opinion
on February 4, 2026
Posted by: Linda
from Missouri
Verified Purchase:Yes
Still learning all the abilities and functions but so far it's been awesome
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 11, 2026
Hi Linda, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your inital usage of your device. We have provided a link to the full manual for your device to help you discover all of the amazing enhancements to your device. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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