Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,227 Reviews)
Open Ratings Snapshot
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Wonderful phone
on February 10, 2026
Posted by: Gbarnes
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
I love this phone! It works great and I love the stylus
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Gbarnes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this new phone, and that you are loving the usage of the accessories like the S Pen as well. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Phone's fine, software intrusive.
on February 9, 2026
Posted by: George
Verified Purchase:Yes
Hate the Samsung intrusive bloatware. Even the review digs for marketing information.
Response from Samsung USBy R&R Team, February 9, 2026
Hey George, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the usage of your device is to you every day, and the ability to customize your phone to your preferences. We have provided a link to the full manual for your device to help you best customize your device. We have also shared a link to the Samsung Support Team if you have questions about the capabilities of your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
10/10
on February 9, 2026
Posted by: Beansprout69
The product has withstood many falls but still retains its rugged dexterity. Love it
Response from Samsung USBy R&R Team, February 9, 2026
Hello there Beansprout69, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying your device, and finding it able to keep up so well with your lifestyle. We have provided links to resources to help you discover all of the amazing capabilities of your device, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera's are absolutely amazing 👏
on February 9, 2026
Posted by: Nate
from Rapid City, SD
Expertise:Expert
Recomend getting the S25 Ultra it's a great phone!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 9, 2026
Hi there Nate, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the camera of your device, as well as the overall usage. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI, that can further enhance your experience with your camera. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great device
on February 8, 2026
Posted by: Nathan
from Augusta, GA
Expertise:Intermediate
Verified Purchase:Yes
Great device, just not as great as the Pixel 10 Pro XL for my use case.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 10, 2026
Hey Nathan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased overall with the capabilities of your device. Without knowing what features are not aligning to your usage preferences, we have provided a link to the full manual for your device to help you maximize your experience. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Working good so far
on February 8, 2026
Posted by: David
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I have had this phone for close to 3 weeks now, it has been good. I do like how snappy the software is, I do however get missed focus sometimes when I am taking pictures. The overall package though is quite exquisite and the screen is beautiful. The battery life is good enough for me, I am hoping in the future the galaxy devices get bigger batteries that gets us through two-three days and faster wireless charging. Overall I am enjoying my experience so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 9, 2026
Hi David, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are happy with the usage of your device, and finding it to process so well. We have provided a link to a troubleshooting guide to assist you with the blurry photos you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great purchase
on February 7, 2026
Posted by: Happy customer
from Westchester, NY
Expertise:Intermediate
Verified Purchase:Yes
Great cell phone, faithful Samsung galaxy customer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 9, 2026
Hey Happy customer, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding your device to be so great for you every day. We have provided links to resources to help you maximize your experiece and discover all of the amazing features, as well as answer any questions you may during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, love the S Ultra Series
on February 6, 2026
Posted by: R Norris
from Michigan
Verified Purchase:Yes
So far I'm loving this phone. Love the design, sleekness, large screen and great camera. The processor is fast and makes great for games or watching videos. I love having the stylus handy at all times.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there R Norris, we appreciate sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving this device, and are finding it amazing during your usage every day. We have shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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