Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,227 Reviews)
Open Ratings Snapshot
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
The Best Yet
on February 13, 2026
Posted by: Debo
Verified Purchase:Yes
A Powerhouse, Super Phone! Solid, Fast, The Camera is Amazing! This is the Best Device Out!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Debo, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving this new device, and finding it to be the best you've ever had. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Easy to lose pencil
on February 12, 2026
Posted by: Elisa
Expertise:Intermediate
The pencil on this equipment is easily lost, you have to be very careful, it loosens and comes out easily and I lost two pencils.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Elisa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to know you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you are wanting to discuss the experience with your S Pen at your covenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure Awesomeness!
on February 12, 2026
Posted by: Happy User
Expertise:Expert
Verified Purchase:Yes
So glad I moved from the S22 ultra to the S25Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hey Happy User, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how happy you are with your upgrade to this new device from your previous. We have provided a link to the full manual for your device to help you maximize your experience, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great flagship phone
on February 12, 2026
Posted by: JAYKATYTX
Expertise:Expert
Verified Purchase:Yes
This phone is easy to use and responsive. The 5G service on VZW is not worth keeping the 5G on all the time, so I have it set to 4G only. This really improves battery life. Bluetooth pairing is bit quirky especially with older devices. Already received a few updates so the security seems to be current.
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 13, 2026
Hello there JAYKATYTX, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are finding this device easy to use, and reliable to last throughout the day during usage with the enhanced battery. We have provided a link to an article to help you with the Bluetooth connection you mention. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Over heats and cannot be held in hand
on February 12, 2026
Posted by: Noone
from Florida
The phone overheats then restarts itself. The phone gets so hot that you can not hold it with your hands. It happens at random multiple times per day. I REALLY LIKE THE PHONE BUT UNFORTUNATELY THIS ISSUE MAKES IT UNUSABLE.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 12, 2026
Hi there Noone, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended. We have provided links to troubleshooting guides to help you with the temperature of your device as well as the restarting you mention experiencing at your convenience. We have also shared a link to the Samsung Support Team to assist you further if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Memories
on February 11, 2026
Posted by: James J H P
Expertise:Intermediate
I love your phone it's so good it makes me want to Samsung CEO reminds me of the first Samsung I had a long time ago and sister Goodman old reminds me of the first Samsung I had a long time ago this is a good old memories
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 13, 2026
Hi there James J H P, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the usage of your new device, and that its helping you create new memories to love. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25ultra
on February 11, 2026
Posted by: Anonymous
from West Virginia
Expertise:Expert
Verified Purchase:Yes
Very nice phone plenty of features, i like the magic erase feature and the ai
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi there Jeffery Bledsoe, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are pleased with the quality of your device, and enjoying the enhanced features of your camera. Please, don't hesitate to reach out to us again in the future if you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible
on February 11, 2026
Posted by: Lish
from Des Moines, IA
Expertise:Expert
Verified Purchase:Yes
The camera is horrible. The battery life is even worse. It was slow and lagged!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 11, 2026
Hey Lish, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you with the different camera features of your device for the best possible photos and videos, and to help you maximize the battery life of your device. We have also shared a link to the Samsung Support to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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