Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,227 Reviews)
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Amazing device! Very innovative
on March 6, 2026
Posted by: Pittjc3
[This review was collected as part of a promotion.] I have not even begun to use the phone to its full potential. I have had galaxy phones for over 10 years, and they get better every year!
Value
5
Written by a customer while visiting Samsung US
Posted by: Levi
Verified Purchase:Yes
One of the Best ................................ .
Written by a customer while visiting Samsung US
Posted by: deng
from Gardena, CA
Expertise:Beginner
Verified Purchase:Yes
this is waaaaaaaay better than my old s9 plus... i don't even know how to begin
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: PenP
Verified Purchase:Yes
Works good enough. Not a huge fan of the boxer shaping but that isn't important. I am happy with how it functions with Android Auto. Access and function is better than my previous S23 Ultra. Camera is the same. Thank you that the OAD doesn't function unless I want as the 23 refused to turn off. This is considered an expensive phone to me. The color is pretty weak so not impressive. The pen is giving me a bit rough capabilities but isn't used often. the phone works. That's good.
Written by a customer while visiting Samsung US
Posted by: JesseM
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Love the phone but wish I had waited for the S26 Ultrs
I would recommend this to a friend!
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Daniela
from El Paso, Texas
Expertise:Intermediate
Verified Purchase:Yes
Bought this phone for a vacation I would be taking, and the photo quality is terrible, I honestly want to return this phone. It was way too expensive for this poor of quality.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 6, 2026
Hello Daniela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: JWSa
from Fort Lauderdale, FL
Expertise:Intermediate
Verified Purchase:Yes
Great phone and high quality camera that takes great pictures
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 5, 2026
Hey there JWSa, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving the usage and quality of your device, and that you are capturing amazing photos and videos with your device. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Ron H
from South New Jersey
Expertise:Expert
Verified Purchase:Yes
The s25 ultra 512gb is about as refreshed as its going to get without jumping to the s26. Coming from an s23, everything is sharper, more snappy, and just crisp. MY ONLY GRIPE is the S Pen can't take selfies since its not Bluetooth? So if you really like that, avoid the s25.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 3, 2026
Hey Ron H, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the enhanced display and processing power of your new device. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use for your selfies. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US