Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
S25 ultra review
on March 17, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] S25 ultra review
Pros:
Good camera
Decent photo editor
Good storage
Cons :
Limbed uses for Bixby atm
One ui 8.0 broke now brief
No default VPN
Can't leave Microsoft one drive
Pros:
Good camera
Decent photo editor
Good storage
Cons :
Limbed uses for Bixby atm
One ui 8.0 broke now brief
No default VPN
Can't leave Microsoft one drive
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
not worth the price at all
on March 17, 2026
Posted by: Shannon
from Portland OR
Expertise:Intermediate
I got this about a year ago, replacing an older Google pixel, the camera was not much better to be honest. I took photos in the same lighting (multiple lighting) in the same spots, zoomed, night vision etc. Honestly they were very similar in quality. As for the operating system, this felt smooth, but for some reason this phone never adjusted to typos. I dont know how to explain it, but it never properly fixes my typos. Its incredibly frustrating. Its genuinely one of the reasons im trading it in for a different phone. Im tired of constantly having to go back and fix texts, emails, notes etc. Its just not intuitive AT ALL. Aside from that and a couple other things this phone randomly bugs out and nothing on the screen works. I have to lock and unlock it and close whatever app or page I was on and start over. For the price, the INSANE price, this absolutely did not cut it. Was not worth it compared to my old Google pixel. I regretted it almost immediately, and it never grew on me.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, March 18, 2026
Hi Shannon, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you maximize your experience with your camera, speed of your device, and apps not operating as intended. We have also shared links to the complete manual and the Samsung Support Team to assist you with different settings like auto correct and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around device
on March 17, 2026
Posted by: Johnnyboy569
[This review was collected as part of a promotion.] the Galaxy S25 Ultra is an amazing flagship phone. The combination of top-tier hardware, incredible cameras, and powerful Galaxy AI tools makes it one of the most advanced smartphones available today. If you want a phone that feels futuristic, powerful, and packed with smart features, the S25 Ultra is absolutely worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on March 17, 2026
Posted by: Eric368283
[This review was collected as part of a promotion.] It is my second samsung that I acquire high-end I am dan from samsung since its inception I would love to one day have the samsung fold 7
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features including Samsung Galaxy AI
on March 17, 2026
Posted by: Waynerox
[This review was collected as part of a promotion.] Galaxy AI is an incredible tool included in this model!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone they have made!
on March 17, 2026
Posted by: AEDPhotographY
[This review was collected as part of a promotion.] For one, the new AI feature is amazing! From writing to pictures and all in-between, it make like so much easier! The camera by far is hands down the best I have ever used! The zoom, the clarity, i don't even use my camera anymore!
Value
5
Written by a customer while visiting Samsung US
Posted by: CRamsey
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
Shop app made everything quick and simple. This is usually my preferred method of upgrade unless I'm in a time crunch for something.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone performs every function I need for my day
on March 17, 2026
Posted by: BlueEyesGalaxyDragon
[This review was collected as part of a promotion.] "Galaxy Ai" is super helpful and allows me to complete my tasks even faster.
Value
5
Written by a customer while visiting Samsung US