Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1
They cut every corner
on March 30, 2026
Posted by: Jsanf44373
[This review was collected as part of a promotion.] It's been glitchy and the battery drains fast nobody should buy unless they want dex and even then maybe not worth it. My worst cell phone experience by far
Value
1
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Jsanf44373, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day for a range of daily tasks, and needing lasting battery life and uninterrupted usage. We have provided links to troubleshooting guides to help you maximize the battery life, speed, and glitching you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product. It has amazing features
on March 30, 2026
Posted by: Droopers
[This review was collected as part of a promotion.] I love how everything works on this phone. Im a big samsung fan. Samsung makes the best products. The very first samsung phone I had was one of the flip phone where the front of the phone had the music controls on it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and understand.
on March 30, 2026
Posted by: Odenswolf
[This review was collected as part of a promotion.] I have used the AI on my phone for several different things. It makes life a lot easier when you have an assistant at your finger tips. I have also been able to switch from my phone to my tablet and to my watch in the matter of a click.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, Not a great price
on March 30, 2026
Posted by: samsungs22ultra
[This review was collected as part of a promotion.] I mean its a really nice phone I switched from the s22 ultra but there really isn't a reason to trade they are the same and the samsung s22 ultra also features galaxy ai I would rather go for the 26 ultra for the privacy display but its fine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 30, 2026
Posted by: StarryTheNeko
[This review was collected as part of a promotion.] I use my phone for day to day activities and use it for gaming. I also use the Galaxy AI to ask questions or look up stuff quick, great phone for someone that wants to game on the go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another great Galaxy phone
on March 30, 2026
Posted by: Jackjack
[This review was collected as part of a promotion.] Galaxy is my go to phone. I am constantly on the run between school and work. When I need to access school work or work material, Galaxy makes it easy for me to read and edit all from my phone. I am still learning a lot about how to navigate everything on my phone, but Galaxy AI is available to help with questions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best owned galaxy yet
on March 30, 2026
Posted by: Horns1973
[This review was collected as part of a promotion.] The AI features are of the wall great, the camera is next level good. I taker great videos for my YouTube channel.
The comfort of the design is amazing, after I got the S25 ultra I don't even touch my computer or notepad, everything i need is on this device. It's so easy to use, I am 53 years old, and the phone almost does everything for me, with great tutorials explaining everything I need to know. 10/10.
The comfort of the design is amazing, after I got the S25 ultra I don't even touch my computer or notepad, everything i need is on this device. It's so easy to use, I am 53 years old, and the phone almost does everything for me, with great tutorials explaining everything I need to know. 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very pleased with my S25 Ultra.
on March 30, 2026
Posted by: DaBratt
[This review was collected as part of a promotion.] This S25 Ultra has many great features.
I really enjoy the ability to copy a photo on my phone and paste it to another photo on my phone.
There are so many features available on this phone, I can't list them all.
I'm learning how to use the Galaxy AI.
Value
5
Written by a customer while visiting Samsung US