Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,991 Reviews)
Rating breakdown 26,991 reviews
5 Stars
23,184
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
camera is amazing as well as the other features
on April 2, 2026
Posted by: Preciouskey
[This review was collected as part of a promotion.] I use my phone for personal and work. I also use my hotspot a lot to work on my lap top.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features and the size.
on April 2, 2026
Posted by: Dina89
[This review was collected as part of a promotion.] I've been told that my phone takes the best photos so I am the official photographer at dinners and events!
Value
5
Written by a customer while visiting Samsung US
Posted by: Erica
from Ft lauderdale
Expertise:Expert
Verified Purchase:Yes
Phone over heats when using navigation never had this problem with s24ultra
No, I would not recommend this to a friend.
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, April 7, 2026
Hi Erica, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the prolonged and uninterrupted usage of your device is to you while still being comfortable in your hand. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues, or questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Perfection!
on April 2, 2026
Posted by: Epiphany369
[This review was collected as part of a promotion.] Can't say enough good things about it! The camera is unlike anything else out there! Endless features! And build tough. Samsung really hit the nail on the head with their galaxies. I will never use another phone. It is worth every penny! Galaxy AI is top notch!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Ultra 25
on April 2, 2026
Posted by: Keeponkeepingon1
[This review was collected as part of a promotion.] Throughout my cellular life, I had always used Motorola. The camera is a very important feature to me and Motorola was consistently letting me down.
Samsung Ultra 25 promised fantastic pictures.
As you regularly share pictures or videos with family and friends over the years, I was growing increasingly jealous. Therefore, I decided to take that leap of faith in technology by trading worlds on the cellular platforms. Admittedly, as well, I was very curious/interested with the pen option.
Samsung Ultra 25 promised fantastic pictures.
As you regularly share pictures or videos with family and friends over the years, I was growing increasingly jealous. Therefore, I decided to take that leap of faith in technology by trading worlds on the cellular platforms. Admittedly, as well, I was very curious/interested with the pen option.
The Samsung 25 Ultra is whole new world (Yes, that song stuck in my head too, you're welcome. If you don't know the song, you're welcome)
Jaw droppingly, there were so many features that were never even offered on the Motorola platform, and...
Jaw droppingly, there were so many features that were never even offered on the Motorola platform, and...
It's been a year since I've bought my phone and discovered there's a whole new amazing cellular world with my Samsung 25 Ultra.
I couldn't be happier with my choice of changing cellular platforms. The Galaxy AI has helped proven my striking experiences as well.
In my opinion, you can't go wrong with Samsung Ultra 25!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All Around Amazing Phone
on April 2, 2026
Posted by: pocadot98
[This review was collected as part of a promotion.] Well, for starters, the camera is amazing just like all the other Galaxy-S's have been. The screen is large and the colors/visuals are great. Audio is AMAZING. It's really fast with plenty of storage. It's what a phone should be. I use my cell phone mostly for gaming, and it does SO well, no lag, no lack in the audio or pixels or graphics... I also use my cell for work related things, like photos, using the web, Google, Bixby, etc. Galaxy AI is very helpful as it can answer a lot of my questions. Every generation of these phones gets greater and greater and I'm excited to see what the S26 is all about!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfort Zone
on April 2, 2026
Posted by: Melly311
[This review was collected as part of a promotion.] I love this phone. I had the Note prior to this (it was stolen on vegas) , so this was my replacement. The stylis pen was a must coming from the Note so I was happy there was the ultra!
It has great features and I love the size of it.
It has great features and I love the size of it.
And the camera quality is AMAZING! I have taken some of the best photos of my grandbabies that we would have never gotten with a professional.
I love it. Its my comfort zone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung phone ever
on April 2, 2026
Posted by: Samsung4ever
[This review was collected as part of a promotion.] I love the galaxy AI features and this device is fast, smooth elegant and reliable.
User friendly interface
User friendly interface
Value
5
Written by a customer while visiting Samsung US