Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,300 Reviews)
Rating breakdown 22,300 reviews
5 Stars
19,129
4 Stars
2,436
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: MJF1800
from Ft. Myers, Florida
Expertise:Intermediate
Verified Purchase:Yes
This S25 Ultra is A STRONG UPGRADE FROM my FLIP 4. The FLIP 4 was a great phone and served me well. This S25 Ultra is on a different level. There speed is impressive, the photo quality and capability is very impressive, the S Pen is more useful than i thought it would be. I usually don't get too pumped up over phones but I can say that this is a very significant upgrade and I'm very happy with it. The journey is just beginning.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there MJF1800, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the upgrade to this device from your previous phone, and that you are finding so many amazing capabilities and accessories during your usage. We have provided a link to the Ssamsung Support Team for your convenience if you have questions as you continue using your device. We apprecaite you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: JAYKATYTX
Expertise:Expert
Verified Purchase:Yes
This phone is easy to use and responsive. The 5G service on VZW is not worth keeping the 5G on all the time, so I have it set to 4G only. This really improves battery life. Bluetooth pairing is bit quirky especially with older devices. Already received a few updates so the security seems to be current.
I would recommend this to a friend!
Features
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 13, 2026
Hello there JAYKATYTX, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are finding this device easy to use, and reliable to last throughout the day during usage with the enhanced battery. We have provided a link to an article to help you with the Bluetooth connection you mention. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Written by a customer while visiting Samsung US
Customer Rating
4
Easy to lose pencil
on February 12, 2026
Posted by: Elisa
Expertise:Intermediate
The pencil on this equipment is easily lost, you have to be very careful, it loosens and comes out easily and I lost two pencils.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Elisa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to know you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you are wanting to discuss the experience with your S Pen at your covenience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
It's a solid all round flagship
on February 23, 2026
Posted by: 919Rider
from Phoenix, AZ
Expertise:Expert
One year into ownership of this phone and overall, I like it. It was a good upgrade coming from an S22 Ultra. Battery life lasts a day and a half without a struggle. My only gripe are the physical edges of the phone not being rounded off enough compared to my previous Samsung phones (S22Ultra, Note 10 Plus, S8Edge.)
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 24, 2026
Hey 919Rider, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the enhanced capabilities and features on your upgraded device. We do have cases available for your device that may help you get the look and feel of your device that you are seeking. We have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Gold Standard for Mobile Photography
on February 24, 2026
Posted by: Vishu
from Chicago, IL
Expertise:Intermediate
The Gold Standard for Mobile Photography
The camera system on the S25 Ultra is nothing short of breathtaking. The 200MP main sensor captures an astonishing level of detail, allowing you to crop into photos without losing clarity.
Picture Quality: Colors are vibrant yet true-to-life, and the dynamic range ensures that highlights and shadows are perfectly balanced. Whether you’re shooting in harsh sunlight or a dimly lit restaurant, the "Nightography" enhancements ensure your shots are crisp and noise-free.
Zoom Versatility: The quad-telephoto system remains the best in the business. From ultra-wide landscapes to 100x Space Zoom, the transition between lenses is seamless, making it the perfect companion for travelers and content creators alike.
A Productivity Powerhouse
Samsung continues to dominate the productivity space, making the S25 Ultra a legitimate replacement for a tablet or laptop in many scenarios.
The S Pen Advantage: The integrated S Pen is more responsive than ever. It’s not just for sketching; it’s a productivity wand that makes signing documents, precision photo editing, and taking quick notes during meetings effortless.
Galaxy AI & Snapdragon 8 Elite: Powered by the latest silicon, the phone handles heavy multitasking with ease. The new AI features—like "Circle to Search" and live translation—are integrated so naturally that they save you minutes of work every hour.
Samsung DeX: For those on the move, connecting the S25 Ultra to a monitor provides a full desktop experience that feels snappy and reliable.
The Display: A Visual Masterpiece
The 6.9-inch Dynamic AMOLED 2X display is arguably the best screen ever put on a phone. With a peak brightness that cuts through direct sunlight and an anti-reflective coating that makes the glass "disappear," watching HDR content or editing high-res photos is an immersive delight.
Verdict
If you are looking for a device that refuses to compromise, the Samsung Galaxy S25 Ultra is the clear winner. It isn't just a phone; it’s a high-end camera, a digital notebook, and a portable workstation all tucked into a sleek, titanium frame. It is, quite simply, the best productivity tool you can carry in your pocket.
The camera system on the S25 Ultra is nothing short of breathtaking. The 200MP main sensor captures an astonishing level of detail, allowing you to crop into photos without losing clarity.
Picture Quality: Colors are vibrant yet true-to-life, and the dynamic range ensures that highlights and shadows are perfectly balanced. Whether you’re shooting in harsh sunlight or a dimly lit restaurant, the "Nightography" enhancements ensure your shots are crisp and noise-free.
Zoom Versatility: The quad-telephoto system remains the best in the business. From ultra-wide landscapes to 100x Space Zoom, the transition between lenses is seamless, making it the perfect companion for travelers and content creators alike.
A Productivity Powerhouse
Samsung continues to dominate the productivity space, making the S25 Ultra a legitimate replacement for a tablet or laptop in many scenarios.
The S Pen Advantage: The integrated S Pen is more responsive than ever. It’s not just for sketching; it’s a productivity wand that makes signing documents, precision photo editing, and taking quick notes during meetings effortless.
Galaxy AI & Snapdragon 8 Elite: Powered by the latest silicon, the phone handles heavy multitasking with ease. The new AI features—like "Circle to Search" and live translation—are integrated so naturally that they save you minutes of work every hour.
Samsung DeX: For those on the move, connecting the S25 Ultra to a monitor provides a full desktop experience that feels snappy and reliable.
The Display: A Visual Masterpiece
The 6.9-inch Dynamic AMOLED 2X display is arguably the best screen ever put on a phone. With a peak brightness that cuts through direct sunlight and an anti-reflective coating that makes the glass "disappear," watching HDR content or editing high-res photos is an immersive delight.
Verdict
If you are looking for a device that refuses to compromise, the Samsung Galaxy S25 Ultra is the clear winner. It isn't just a phone; it’s a high-end camera, a digital notebook, and a portable workstation all tucked into a sleek, titanium frame. It is, quite simply, the best productivity tool you can carry in your pocket.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 24, 2026
Hey Vishu, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you have been with all of the features and capabilities available on your device, and that you are enjoying making use of the ways Galaxy AI can streamline so many processes every day. Please, reach out to us again in the future if any questions come up about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The cure for the Note10.
on March 15, 2026
Posted by: Mmj777
[This review was collected as part of a promotion.] Finally I am able to move after the the note10. The S25 has all the same options plus I have dropped it like 3x onto the concrete with zero damage. Thank you Samsung for helping past my loss! I may even try the upgrade to the s26 since it only gets better from here. I have used the Galaxy AI and enjoy the exact detail and cornucopia of knowledge in specifics on almost every answer, if not known I am given clear locations on such knowledge. Once again not too shabby.
Value
5
Written by a customer while visiting Samsung US
Posted by: Carl
from Nh
Expertise:Intermediate
Verified Purchase:Yes
Wish they would fix the scroll for contact and put the alphabet back in and make it easier to get to thy letter category you need
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! The best phone!
on March 16, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love this phone and new Galaxy AI its awesome! Its the best one yet by far!
Value
5
Written by a customer while visiting Samsung US