Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,983 Reviews)
Rating breakdown 26,983 reviews
5 Stars
23,177
4 Stars
2,987
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Best Device I've Ever used
on April 8, 2026
Posted by: StrawBoss72
[This review was collected as part of a promotion.] I've been a long time user of galaxy devices but the s25 ultra hits it home for me. The refresh rate is amazing, sound quality is amazing and the best thing to me is the display.
I watch a lot of Movies and TV shows and I play a lot of games. I love that I can use my Xbox control directly with my phone. You guys knocked it out of the park with the S25 Ultra and I hope to continue upgrading year after year.
I watch a lot of Movies and TV shows and I play a lot of games. I love that I can use my Xbox control directly with my phone. You guys knocked it out of the park with the S25 Ultra and I hope to continue upgrading year after year.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
More features than I realized
on April 8, 2026
Posted by: Moving4ward
[This review was collected as part of a promotion.] I'm always impressed when I use Galaxy AI. I've taken beautiful photo's that I've printed for display. I went back to school so being able to ask questions helps while some younger students use chat gpt, I can use my Galaxy AI and get the same results. Quality pictures, great sound and I plan to upgrade soon because my daughter wants this device. I had the previous Galaxy phone so when I upgrade, getting my old phone is a bonus. There's hardly any damage, it still works fine and looks good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing in every category
on April 8, 2026
Posted by: Ultracrew
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a game-changer for school, work, and everything in between. It’s lightning fast, super stylish, and the display is insanely sharp—perfect for reading notes, joining video calls, or catching up on projects. Galaxy AI makes life easier too, with smart tools that summarize documents, translate instantly, and even fine-tune photos for presentations. The long battery life means you can power through classes or work days without stressing about charging. Plus, the camera and note features help capture ideas and organize your day effortlessly. The S25 Ultra doesn’t just fit into your routine—it makes it smoother, smarter, and more productive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I completely enjoy my product
on April 8, 2026
Posted by: Jabster1985
[This review was collected as part of a promotion.] I love my samsung and I've been using this product since the very first samsung touch screen I cannot do live without it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on April 7, 2026
Posted by: Deephrs
[This review was collected as part of a promotion.] Nice phone with lots of customization. Just needs a bit of polishing within the interface. Examples include opening in new windows vice same app. Also keyboard input needs to be a bit more robust and resilient, very easy to misinput.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone overall!
on April 7, 2026
Posted by: GalaxyBuds
[This review was collected as part of a promotion.] I’ve been using my Samsung device every day, and what really stands out is how seamlessly Galaxy AI enhances everything I do. Whether I’m streaming shows, gaming, or handling school and work tasks, the performance is consistently smooth and reliable. I often watch movies and sports on my device, and the display quality makes everything feel immersive and vibrant.
For school, I rely on it for note-taking, quick research, and staying organized, and Galaxy AI features help me summarize content and stay productive without wasting time. Gaming is also a big part of my routine, and the device handles high-performance games without lag, which is impressive.
For school, I rely on it for note-taking, quick research, and staying organized, and Galaxy AI features help me summarize content and stay productive without wasting time. Gaming is also a big part of my routine, and the device handles high-performance games without lag, which is impressive.
What I appreciate most is how versatile it is. It adapts to whatever I need, whether that’s entertainment or productivity. Overall, it’s not just a phone, it’s a powerful daily companion that keeps up with me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very user friendly phone and beautiful device
on April 7, 2026
Posted by: Cristy
[This review was collected as part of a promotion.] Phone is very user friendly, easy to use and has lots of amazing features for everyone to love. You definitely will not be disappointed in this phone at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not A Fan...
on April 7, 2026
Posted by: Chrissy
[This review was collected as part of a promotion.] I went from Samsung A71 5G (LOVED IT!) to Samsung S25 Ultra, the biggest reason being access to more internal memory. Going from 128G to 1T has been a game changer, since most apps don't allow memory card storage. I now have plenty of room for games for the kids, and all the apps I need. Processor seems a little bit faster, and the option to protect the battery by limiting charging to less than 100% is a great idea. HOWEVER, it is strange that one charge session will end @ 94% and the next at 95%. Although it has a much higher zoom (and megapixels) than my A71 5G, it is difficult for the S25 Ultra to take clear pics when zooming, night shots are awful, and taking pics while moving is all but useless. I didn't have those issues with the A71. Maybe it's a lack of knowledge on my part, but it really shouldn't be so difficult to use a phone camera. I had issues transferring things to the new phone. For a couple of weeks, additional things (apps/msgs/pics) would suddenly just show up, but then, nothing else. Everything still isnt transferred after 3 months. I dont like the changes to msgs either. Not a big deal for most but I used to tap a box at the top of a convo as if deleting everything, then de-select what I needed to keep. Now I'm forced to individually tap each item to delete it. If I accidentally delete the wrong thing? Too bad, no way to recover it. Not a fan of Galaxy AI, either. If it makes things up, why is it giving advice? If A71 5G had more GB I'd return S25 Ultra.
Value
3
Response from Samsung USBy R&R Team, April 8, 2026
Hi there Chrissy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve, and cause frustration as you make adjustments. We have provided a link to an article to help you with the camera features and settings available for the best possible photos and videos with your device. We have also shared a link to the complete manual for your device to help you with the additional features available on your device, and alignment of the settings. We have lastly provided a link to the Samsung Support Team to assist you with any features you feel may not be operating as intended like Galaxy AI. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US