Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,729 Reviews)
Rating breakdown 28,729 reviews
5 Stars
24,665
4 Stars
3,210
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
It's been ok
on August 17, 2026
Posted by: Lov342
[This review was collected as part of a promotion.] I chose this phone for the camera and my camera is not good at all. It focuses in and out all of the time and I can't use it.
Value
3
Response from Samsung USBy R&R Team, August 19, 2026
Hello Lov342, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand how disappointing it is when your device is not meeting your expectations, and we would love to assist you. We have provided a link to an article to help you with the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on August 17, 2026
Posted by: Love2sho
[This review was collected as part of a promotion.] This device is amazing. Gaming and screaming experience it's wonderful as well. With a very wide display.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 17, 2026
Posted by: Jsgs87
[This review was collected as part of a promotion.] I chose samsung s25 ultra because it has high performance and camera for daily use. Love everything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 ultra
on August 17, 2026
Posted by: Pattzs
[This review was collected as part of a promotion.] I chose the S25 ultra, because it is the phone I currently use, I love the phone, and all the features it comes with, the only thing I wish was done differently was for the spen to still contain Bluetooth features, for example like taking photo using the pen, also have an upgrade in battery and front camera which hasn't been done it quite a long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A phone that does it all, effortlessly
on August 17, 2026
Posted by: Venky16
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I needed one device that could keep up with a busy schedule, and it has exceeded expectations. The camera is the standout feature for me — from quick everyday shots to zoomed-in detail shots, the results are consistently sharp and vibrant, even in low light. For work, the productivity tools make multitasking simple, whether I am juggling emails, notes, or video calls between meetings.
The AI features have become part of my daily routine. Circle to Search is genuinely useful for quickly looking up things I see on screen, and the real-time translation makes conversations with non-English speakers seamless. Gaming performance is smooth even during longer sessions, with no noticeable lag or overheating.
Streaming shows and sports on the large, crisp display is a great experience, especially for weekend downtime. Battery life easily gets me through a full day of heavy use, from morning workouts tracked on my watch synced to the phone, to late-night streaming.
The AI features have become part of my daily routine. Circle to Search is genuinely useful for quickly looking up things I see on screen, and the real-time translation makes conversations with non-English speakers seamless. Gaming performance is smooth even during longer sessions, with no noticeable lag or overheating.
Streaming shows and sports on the large, crisp display is a great experience, especially for weekend downtime. Battery life easily gets me through a full day of heavy use, from morning workouts tracked on my watch synced to the phone, to late-night streaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 17, 2026
Posted by: Bake2144
[This review was collected as part of a promotion.] I love it. It's really disappointing that they took the Bluetooth S Pen away, but it's okay. I still like the phone. It does everything I need it to do, and it also makes everyday life easier, like texting, calling, shortcuts, and more. The more you can do with a phone, in my opinion, the better the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on August 17, 2026
Posted by: Rayn78
[This review was collected as part of a promotion.] I chose samsung as it has never disappointed, great phone, great brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
10/10 S25 Ultra 💥
on August 17, 2026
Posted by: 608Samsunguser
[This review was collected as part of a promotion.] I have been a samsung user since the S series came out. Believe my first was the S4 mini. I chose the S25 Ultra for the Camera quality but also because I just know how consistent they've been through the years. I user my phone a lot and have never had any issues. 10/10
Value
5
Written by a customer while visiting Samsung US