Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,293 Reviews)
Rating breakdown 30,293 reviews
5 Stars
25,932
4 Stars
3,420
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Well rounded phone
on September 28, 2026
Posted by: Oonga4Berry
[This review was collected as part of a promotion.] The S25 Ultra does everything well. Cameras are great, especially zoom. Performance is 2nd to only newer devices. Software experience is unmatched as far as android phones. One UI is the primary reason I stay with Samsung. Other phones may excel in certain areas, but the S25 Ultra does everything very well, and it's hard to beat.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as the S24
on September 28, 2026
Posted by: Disappointed1
[This review was collected as part of a promotion.] This phone makes me miss my S24. Camera is not nearly as good, can't use my S pen for pictures and the speakers crack when turned up for directions. Don't know why Samsung made changes, the S24 was so much better.
Value
3
Response from Samsung USBy R&R Team, September 30, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it is when your device is not meeting your expectations. We have provided links to resources to help you capture the best possible photos and videos with your device, troubleshoot your speakers, and discover the redesigned S Pen features. We have also provided a link to the full manual to help you with the hand gestures and voice commands you can use with your camera shutter, and best customize the settings to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It is one of the best cell phones I have ever had
on September 28, 2026
Posted by: Angelboe117
[This review was collected as part of a promotion.] I really like its camera and its speed, although I do not know why the updates are delayed, there were updates for S26 for the S25, but if it is an excellent device and the battery is spectacular, it would improve the battery a little more and maybe sometimes some errors that with some applications like Spark Driver sometimes will be frozen, but it is because of the application not because of the cell phone and nothing is super fast and a lot of performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is one of the best cell phones I have ever had
on September 28, 2026
Posted by: Angelboe117
[This review was collected as part of a promotion.] I really like its camera and its speed, although I do not know why the updates are delayed, there were updates for S26 for the S25, but if it is an excellent device and the battery is spectacular, it would improve the battery a little more and maybe sometimes some errors that with some applications like Spark Driver sometimes will be frozen, but it is because of the application not because of the cell phone and nothing is super fast and a lot of performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is one of the best cell phones I have ever had
on September 28, 2026
Posted by: Angelboe117
[This review was collected as part of a promotion.] I really like its camera and its speed, although I do not know why the updates are delayed, there were updates for S26 for the S25, but if it is an excellent device and the battery is spectacular, it would improve the battery a little more and maybe sometimes some errors that with some applications like Spark Driver sometimes will be frozen, but it is because of the application not because of the cell phone and nothing is super fast and a lot of performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on September 28, 2026
Posted by: Prettyboiiny
[This review was collected as part of a promotion.] This phone is an amazing device I do know it need to be refined more and the eco system but Ian very happy with it, a couple things I dont like, mine was defective that that it can touch water by the charger and never damage no scratches from the second month but over all number one in my book, have made 4 people buy the ultra and keep convincing people is worth it just wish they listen more to a customer from day one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well Built
on September 28, 2026
Posted by: Chavis
[This review was collected as part of a promotion.] The phone quality is excellent. It feels that it was built with premium materials, comfortable to hold on hands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with amazing features
on September 28, 2026
Posted by: Ababil
[This review was collected as part of a promotion.] I really enjoy using this phone. The screen is beautiful, the performance is fast and smooth, and the camera takes great photos. I especially like the AI features because they make everyday tasks easier, from editing photos to translating and searching for information. The battery life is also good for my daily use. Overall, I am very happy with my phone and glad that I chose to upgrade.
Value
5
Written by a customer while visiting Samsung US