Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,938 Reviews)
Rating breakdown 28,938 reviews
5 Stars
24,800
4 Stars
3,235
3 Stars
559
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Supposed to be water resistant
on August 20, 2026
Posted by: Michael
[This review was collected as part of a promotion.] I chose to stay a Samsung customer, this is my 4th Galaxy. The picture is clear and transitions are smooth, great for streaming.
My only complaint is after my phone got wet my screen has gone black. I have to get it fixed but I'm scared my photos of my kids are gone.
Value
3
Response from Samsung USBy R&R Team, August 21, 2026
Hello Michael, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you every day for a range of tasks. Often times when a device is damage after a exposure to liquid, it can be the sediment or other minerals in the liquid that cause the damage to the device, so we do recommend ensuring your device is clean and dry if exposured to moisture. We have provided a link to the Samsung Support Team to assist you with any repair options available to you for your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the AI features with SPen
on August 20, 2026
Posted by: StiffyMcStuffin
[This review was collected as part of a promotion.] I chose this phone as the replacement to my z flip. Huge improvement. Still want to go back to the z fold again 😋
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Versatility in Work
on August 20, 2026
Posted by: SGriffith918
[This review was collected as part of a promotion.] I chose the Ultra model for several different reasons. My first reason is that I like having a built-in stylus for the various apps I need to use for work purposes, including Google Sheets for more precise dragging of data cells. I also love having the ability to take quick notes without worrying about where I left the paper, and I like to draw or color when I have the time. My only grievance is that the stylus does not always stay locked into its home, and the slightest bump will loosen it from its home.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 20, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] I chose samsung s25 ultra for the camera and software.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!!
on August 20, 2026
Posted by: Kingv03
[This review was collected as part of a promotion.] I chose this Samsung phone product because of its durability, its easy-to-use features, and the simplicity of changing the aesthetics of the phones wallpaper and widget format. I also like the handiness of the Bixby assistant, but I do wish it could learn how to differentiate my voice and background noise when I speak to it; that would make things a lot smoother when discussing demands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on August 19, 2026
Posted by: JBarr625
[This review was collected as part of a promotion.] I chose this phone for the Google pen functions. Since my purchase AI has advanced and this device adapted extremely well. Everything about it is excellent!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unmatched performance and productivity with S pen
on August 19, 2026
Posted by: Kontar12
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra for my brother because he needed a device with top-tier processing power and reliable performance for heavy daily tasks. The speed and smoothness across apps are immediately noticeable, handling multitasking effortlessly without lag or thermal slowdown. The built-in S Pen has quickly become an indispensable tool for taking precise notes, sketching diagrams, and managing detailed projects on the go. The display is exceptionally bright and crisp, making extended work sessions easy on the eyes. Combined with outstanding battery life that easily powers through intense workdays, this phone delivers everything expected from a flagship device. It is a fantastic tool for productivity and power users alike.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone but not cheap
on August 19, 2026
Posted by: HotRodMechanic
[This review was collected as part of a promotion.] Got this and although phones like everything g else has went way up in price, this one is fast, display looks great, and seems to always have new upgrades.
Value
5
Written by a customer while visiting Samsung US