Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Premium device , large screen and epic camera
on April 22, 2026
Posted by: Naterseldon
[This review was collected as part of a promotion.] Coming from a long time fan boy of Samsung's galaxy / TouchWiz One Os Android and iOS devices
Premium feel and information for the reviews are spot on with the speed and functionality of the Galaxy camera interface / galaxy AI assistant Bixby through the One Os 8 update. More experienced with battery life and overall interaction with the interface through typical use. Sadly not at this time can I review the cellular or durability of wifi connection speeds or reception beyond WiFi 6 protocols. Would recommend however check out the full specs and features to see if it's a match of your needs , also check out the new foldable if screen size is a need or want as that's impressive excited to check out the new devices as they come into the market ! Thanks for allowing me to share a limited unbiased review as Samsung has not paid or sponsored this review as of writing 04/2026
Premium feel and information for the reviews are spot on with the speed and functionality of the Galaxy camera interface / galaxy AI assistant Bixby through the One Os 8 update. More experienced with battery life and overall interaction with the interface through typical use. Sadly not at this time can I review the cellular or durability of wifi connection speeds or reception beyond WiFi 6 protocols. Would recommend however check out the full specs and features to see if it's a match of your needs , also check out the new foldable if screen size is a need or want as that's impressive excited to check out the new devices as they come into the market ! Thanks for allowing me to share a limited unbiased review as Samsung has not paid or sponsored this review as of writing 04/2026
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, does everything I need and more!
on April 22, 2026
Posted by: Maximus
[This review was collected as part of a promotion.] I use my phone for a variety of reason, from doi g my taxes, streaming, some games, and I've been using Gemini AI a lot the last few days as I look up information on a variety of topics from health, fitness, and politics.
I've had it over a year now and haven't had any problems, it works as if it's brand new. I do t even see a reason to upgrade.
I've had it over a year now and haven't had any problems, it works as if it's brand new. I do t even see a reason to upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!
on April 22, 2026
Posted by: No1kissfan69
[This review was collected as part of a promotion.] Phone is very fast with no lag. The battery life is excellent and it charges very fast. The cameras are great with excellent zoom capabilities. I haven't used the AI features much but I will eventually. I am very happy with my Galaxy S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone for the price.
on April 22, 2026
Posted by: CatRin66
[This review was collected as part of a promotion.] I upgraded to this phone from a Note9. The transition has been smooth. The phone operates satisfactorily. I'm not overly impressed with the camera. It doesn't seem much better than my old phone. I was hoping galaxy AI would simplify sorting photos, but it's either disappointing or I just haven't figured out the best way to use it. Battery life isn't impressive either, but overall I'm happy with my purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 22, 2026
Posted by: WillG44
[This review was collected as part of a promotion.] Really like the AI features and the overall look and feel of the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Update bad
on April 22, 2026
Posted by: Luveu
Expertise:Intermediate
Update messed my phone up overheating dying fast apps not working
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, April 23, 2026
Hi there Luveu, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you maintain the optimal temperature of your device, maximize the battery life, and troubleshoot the apps not functioning. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 22, 2026
Posted by: LDirty
[This review was collected as part of a promotion.] It's very fast and runs smooth. It has a great camera and I love good the quality of the image is even when zoomed in x10. Galaxy Ai is also very convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I ever had
on April 22, 2026
Posted by: Jhon2sp
[This review was collected as part of a promotion.] A phone is very good and all aspects. The screen from very perfect anti-reflective is very good in the perfect audios. The load? The duration is very contact. Very soft to hold in your hand very strong. Titanium is very strong. It is the best phone they had all my life.
Value
5
Written by a customer while visiting Samsung US