Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,388 Reviews)
Rating breakdown 30,388 reviews
5 Stars
26,009
4 Stars
3,436
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Lost and Found
on July 2, 2026
Posted by: K Garrett
from Indiana
Expertise:Expert
I lost my 25 Ultra in a river 7 weeks ago. Someone fishing found it on the bank cleaned it and charged. They contacted the emergency person on my account. The phone sit for 6 weeks in muddy running river water and still performs like new. Not even battery damage or any other damage. That phone came with the heat. I kept it and have upgraded to the 26 ultra. The competition non-exsistant for this series.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best product
on July 2, 2026
Posted by: Xsjoshi
[This review was collected as part of a promotion.] This is best proti have ever had best camera and best performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on July 2, 2026
Posted by: Felo3103
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a refined powerhouse that delivers Android's most complete premium smartphone experience. It focuses on fixing long-standing design quirks while pushing the boundaries of display tech and battery efficiency.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
so far I have had an Amazing experience with ...
on July 2, 2026
Posted by: Redlineroadsterls1
[This review was collected as part of a promotion.] so far I have had an Amazing experience with all it does , but in the Past Month of June : Samsung Email app .has had odd issues.Working threw them .Rep - Asam said today to use settings and Update :
ONE. U I 8.5 is up to date ...Keep using Samsung Explorer too : Wowway email account ...And the Samsung Email will update settings by noticing me threw an email when it is available? Wait & See...
ONE. U I 8.5 is up to date ...Keep using Samsung Explorer too : Wowway email account ...And the Samsung Email will update settings by noticing me threw an email when it is available? Wait & See...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's an Amazing Phone.
on July 2, 2026
Posted by: DaddyDom
[This review was collected as part of a promotion.] The Galaxy AI in question it's highly qualified and capable. Xi Jinping is ahved uploading original photos and videos with high-quality. The Galaxy S25 ultra.
Has great performance in regards to gaming services.As well as streaming movies.
Has great performance in regards to gaming services.As well as streaming movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Can't take pictures with S Pen
on July 2, 2026
Posted by: Disappointed
Phone is good. So far no issues. Why did Samsung stop the ability to take pictures with the S Pen? Pay more, get less??? Battery life is ok. Does everything i need except take pictures with the Pen 🖊. I use the Pen a lot. One reason for buying Samsung/ Android phone. Bought this on sale at Xmas time.
Response from Samsung USBy R&R Team, July 6, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when features you have used in the past have been changed or removed from your device. We have provided a link to the full manual for your device to help you discover the hand gestures and voice commands you can use with the camera shutter of your device. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 Ultra and Gemini are the best
on July 1, 2026
Posted by: CHIPPY
[This review was collected as part of a promotion.] The Galaxy S25 Ultra isn't just a smartphone; it’s an absolute powerhouse that keeps up with every single part of my day. From the flawless, crystal-clear display to the insane battery life and next-level camera sharpness, . it handles heavy multitasking, gaming, and content creation without breaking a sweat. It’s premium design and peak performance packed into one incredible device..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S 25 ultra
on July 1, 2026
Posted by: RIEFFERXMADNESS
[This review was collected as part of a promotion.] The swipe is smooth and crisp the video and picture and audio amazing its not heavy and has a nice big screen
Value
5
Written by a customer while visiting Samsung US