Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,197 Reviews)
Rating breakdown 23,197 reviews
5 Stars
19,895
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product.
(
1,128 out of
1,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Roderick
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
Phone did come as describe, worked very well it a must buy if anyone is Interested in that type of phone.for me I just wanted something else.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Roderick, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be as described, and that you are enjoying the usage for your needs. Please, don't hesitate to reach out to us in the future if you ever have questions, or wish to share additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Everything about the phone is a is expected. Have to send this email 2 years later.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello Fazia namar, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that your device is meeting your expectations in functionality. We have provided links to resources to help you discover additional capabilities, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: David
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I have had this phone for close to 3 weeks now, it has been good. I do like how snappy the software is, I do however get missed focus sometimes when I am taking pictures. The overall package though is quite exquisite and the screen is beautiful. The battery life is good enough for me, I am hoping in the future the galaxy devices get bigger batteries that gets us through two-three days and faster wireless charging. Overall I am enjoying my experience so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 9, 2026
Hi David, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are happy with the usage of your device, and finding it to process so well. We have provided a link to a troubleshooting guide to assist you with the blurry photos you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Posted by: Cheska
Expertise:Expert
Verified Purchase:Yes
Love my s25 very good phone amd feels good in my hands.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 25, 2026
Hey Cheska, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your new device, and that it feels so good in your hand for prolonged usage. We have provided links to the complete manual and to the Samsung Support Team to help you fully explore your device, align the settings to your usage, and answer any questions that may arise along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
The Best Reliable Samsung Galaxy S25 Ultra
on March 17, 2026
Posted by: Cookiewm
[This review was collected as part of a promotion.] My phone does everything a computer can do. From using Galaxy AI to taking fantastic pictures.
Creating Art and of course calling family and friends with reliable video and call connections and long battery life.
My Samsung Galaxy S25 Ultra can do it all!
Creating Art and of course calling family and friends with reliable video and call connections and long battery life.
My Samsung Galaxy S25 Ultra can do it all!
Value
5
Written by a customer while visiting Samsung US
Posted by: CRamsey
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
Shop app made everything quick and simple. This is usually my preferred method of upgrade unless I'm in a time crunch for something.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I enjoy this phone for the most part.
on March 30, 2026
Posted by: Galaxylover11
[This review was collected as part of a promotion.] I use my phone mainly for video games, texting, youtube, and work. For the most part the phone is exceptional! Other then the battery life. I've had this phone a little over 2 years and since I first unboxed it, the battery has lasted maybe half a day using it.
Galaxy AI has been interesting. Some things they aren't allowed to discuss as per policy of Samsung. Other than that its great for school, work, daily life
Value
3
Response from Samsung USBy R&R Team, April 3, 2026
Hey Galaxylover11, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the complete manual for your device to help you with the additional features of your device like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 20, 2026
Posted by: Cat5721
[This review was collected as part of a promotion.] This phone does it all. I have yet to find a Samsung phone that disappointed. The ease and use of the phone is by far the best. Also the incorporation of AI into Gemini has helped me find files and answers to questions more in depth than asking Google. Picture quality: best I've seen. Brag about it all the time.
Value
5
Written by a customer while visiting Samsung US