Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,196 Reviews)
Rating breakdown 23,196 reviews
5 Stars
19,894
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product.
(
1,128 out of
1,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
2
Moisture sensor defect
on June 2, 2025
Posted by: Juanca
[This review was collected as part of a promotion.] In almost 80% of the times my phone's die, a moisture warning comes out. Blocking my charging port and it doesn't let me charge the phone back for a long period of time... The only solution that I found was using the wireless charging to bring him back alive and switching to wired charge when it reaches 2%.
In emergency situations have make me going thru really rough experiences
In emergency situations have make me going thru really rough experiences
Value
2
Response from Samsung USBy R&R Team, June 3, 2025
Hey Juanca, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team and your warranty information to assist you in addressing and resolving this matter directly. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: Michelle
Verified Purchase:Yes
I'm a galaxy phone user!! And I love my new galaxy s25ultra. The color is beautiful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: The Bearded Pastor
from Paducah, KY
Expertise:Expert
Verified Purchase:Yes
The Galaxy S25 Ultra (512GB) is hands-down the best smartphone I’ve used to date. Samsung has refined everything that made the S series great and taken it to a whole new level.
Performance: The Snapdragon 8 Gen 4 processor is incredibly fast and efficient. Everything from gaming to multitasking is buttery smooth. Apps open instantly, and there's zero lag—even when pushing the phone to its limits.
Display: The 6.9" Dynamic AMOLED 2X display is absolutely stunning. With a 144Hz refresh rate and peak brightness that handles direct sunlight with ease, the screen makes streaming, browsing, and editing photos a pure joy.
Camera: The camera system is mind-blowing. The 200MP main sensor captures detail like a DSLR, and the improved low-light performance is a game changer. The 10x optical zoom delivers crisp images even from far away. Nightography and AI enhancements feel smarter and more natural than ever.
Storage & Battery: The 512GB of storage means I never have to worry about space. I’ve loaded this phone with high-res photos, 4K videos, and dozens of apps—and I still have room to spare. The battery life is also stellar—easily gets me through a full day of heavy use, and the 65W fast charging is super convenient.
Design & Features: Sleek, premium, and surprisingly lightweight for such a powerhouse. I love the titanium frame and the built-in S Pen—it’s responsive and perfect for quick notes or photo edits. Samsung’s One UI is more refined than ever, and features like DeX, Knox security, and AI-based productivity tools make this more than just a phone—it’s a mobile workstation.
Final Verdict: If you're looking for the ultimate Android experience with cutting-edge specs, gorgeous design, and unmatched versatility, the Galaxy S25 Ultra 512GB is worth every penny. Samsung nailed it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: RLAVARTA
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Very easy learning curve from my S23 ultra. I really like the speed and picture quality. I am excited to learn the AI helpful items that I can integrate into my work and photos.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect phone
on June 16, 2025
Posted by: Briibrii
[This review was collected as part of a promotion.] I've been a Samsung girly almost all my life. Finally upgraded from the S22 and couldnt be more pleased. Gaxaly AI for life!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 18, 2025
Posted by: 123samsung
[This review was collected as part of a promotion.] Samsung ultra 25 is a great phone does everything I need it to.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best cellphone ever.
on June 18, 2025
Posted by: JUL1TO
[This review was collected as part of a promotion.] Best cellphone of all time, Galaxy AI functions are top, is the best phone that you can buy right now and have it for a lot of years.
Value
5
Written by a customer while visiting Samsung US
Posted by: kalygallo
from texas
Expertise:Expert
Verified Purchase:Yes
is not what is specked, i had fold3, fold5 and blow my mind but this phone is just a phone to me, is not magic there, is just a brick, but i love samsung, i am a follower since... my first steps on technology but maybe next year, something bigger
Response from Samsung USBy R&R Team, June 25, 2025
Hi there Kalygallo, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your device. We have provided a link to the full device manual to help you maximize your experience, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer their expertise if you ever have questions or believe your device is not moperating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US