Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,196 Reviews)
Rating breakdown 23,196 reviews
5 Stars
19,894
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product.
(
1,128 out of
1,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Nice upgrade
on March 21, 2025
Posted by: Commsguy
[This review was collected as part of a promotion.] Held on to my GS23 512 Gb ultra as long as possible, but the current GS25 Ultra 1Tb deals were too good to pass up. Love the screen anti-glare, the powerful processor, and great audio. An immediately noticeable reduction in weight. Great camera as expected...only con was the loss on s pen features, but there are enough positives that I can overlook that change. I'd definetly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 23, 2025
Posted by: Tatouta
[This review was collected as part of a promotion.] Great phone easy acces wallet, pictures are amazing 200 mp resolution.
It's light with a rounded prettier frame.
Also the new colours are cool
It's light with a rounded prettier frame.
Also the new colours are cool
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S Pen worthless
on March 26, 2025
Posted by: Jmgonz
from Dallas,TX
Expertise:Expert
I finally had to upgrade my galaxy S22 ultra because my signal strength was horrible. I was so excited to get the new S25 ultra the display is beautiful and the unlock face detection is nice. But I really really wish I had my S22 ultra back. The S pen is completely worthless to me now since I cannot use it to take photos on the camera or Snapchat. I was extremely disappointed when I found this out. That was really the only reason I went with another ultra. Wish I could return this garbage phone and get my S22 back. All that money spent on a product that doesn't do what my almost three year old phone could do no problem.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Jmgonz, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features and appearance of your new device. We have provided a link to a great article to help you with the redesigned capabilities of the S Pen of your device. We have also shared a link to the full device manual that highlights hand gestures and voice commands you can use with the camera to capture those same photos and videos from a distance with ease. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great look, Great features & Great performance
on March 29, 2025
Posted by: SKD2025
[This review was collected as part of a promotion.] Great look.
Great Features.
Great performance.
Great Features.
Great performance.
Work fast and smooth . Unique achievement by Samsung making it world leader in mobile segment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It looks and feel different
on March 31, 2025
Posted by: Olatee
[This review was collected as part of a promotion.] In term of page set it's very different from the S24 Ultra. The horizontal set of icons it fun. The search menu for app at the bottom of the page gives a different feeling.
The AI is better and makes life easier.
Better camera and the touch feels much better.
Better camera and the touch feels much better.
Nice design and performance, seamless actions across apps, we now have an Audio Eraser.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 2, 2025
Posted by: Hambone
Great product should have gotten it long time ago
Response from Samsung USBy R&R Team, May 6, 2025
Hey Hambone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new phone, and how excited you are to continue the exploration of the amazing features and capabilities. We hope you'll reach out to us again if you ever have questions, and we have provided a link to the Samsung Support Team for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
not FLIP, hard on pants and shirt pockets
on May 19, 2025
Posted by: pplapeu
Expertise:Expert
Not a FLIP Z.... serious wiggle and dance to get it out of my pants!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, May 20, 2025
Hi there Pplapeu, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand that the larger display size can be amazing for your viewing and gaming, but also can take some adjustment when carrying it throughout the day. We hope you are loving the enhanced features, and finding so many uses for them every day. Please, reach out to us again any time with questions or additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Robb
Verified Purchase:Yes
Works great as always and the camera is fantastic. Super excited about learning more of it's functions.
Response from Samsung USBy R&R Team, May 29, 2025
Hi Robb, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the camera quality and enhanced features of your device. We have provided a link to the full device manual to help you with your discovery of the full capabilities, and to the Samsung Support Team to address any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US