Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,725 Reviews)
Rating breakdown 28,725 reviews
5 Stars
24,662
4 Stars
3,209
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Love Samsung
on August 17, 2026
Posted by: Shelly
[This review was collected as part of a promotion.] I'm glad I chose to stick with this phone. Has everything I need and love how user friendly it is. I have had Samsung phones for over a decade. Still love them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 Ultra.
on August 17, 2026
Posted by: Johnny
[This review was collected as part of a promotion.] I have selected the Galaxy S25 Ultra as my primary device. Its advanced AI capabilities significantly enhance productivity, and its robust performance facilitates the filming and editing of video content. The device's exceptional speed and extended battery life consistently support my daily operations without interruption.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy
on August 17, 2026
Posted by: Clif24
[This review was collected as part of a promotion.] I have the Galaxy s24 and its been a great companion to have with me. Paired with my smartwatch makes it even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 ultra
on August 17, 2026
Posted by: Lostboy
[This review was collected as part of a promotion.] It is what i was expecteing good fast and durable love my s25 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 17, 2026
Posted by: BigFine
[This review was collected as part of a promotion.] Works great is a lot of phone!! I'm still finding new and exciting features. So nice, so quality. Really beats all others and I used to use other brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on August 17, 2026
Posted by: GGibson
[This review was collected as part of a promotion.] Like many people, I enjoy taking photos. The Samsung S 25 Ultra is an easy to use professional grade camera that is also a phone. Lots of great moments have been captured by this phone and the pictures look great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung User for Life
on August 17, 2026
Posted by: KLH3060
[This review was collected as part of a promotion.] I use the AI features to enhance my photos, voice commands search and daily / weekly reminders, and immediate translation of dialog. I am glad I chose to upgrade to the S25 Ultra. I have a galaxy watch and Samsung earbuds, I will continue to be a Samsung user for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very Dissatisfied
on August 17, 2026
Posted by: Usetolovesamsung
[This review was collected as part of a promotion.] I chose to upgrade from the s21 and what a mistake. I go into disconnected status any time I leave wi-fi. Which means unable to stream sites or use navigation apps like waze. Very sorry I spent a lot of money for a worse experience than the s21.
Value
3
Response from Samsung USBy R&R Team, August 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important the seamless connection of your device is to you every day. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US