Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,167 Reviews)
Rating breakdown 27,167 reviews
5 Stars
23,294
4 Stars
3,009
3 Stars
527
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
I sure do love the A. Always has a solution for me
on June 29, 2026
Posted by: ShellBell
[This review was collected as part of a promotion.] This AI has helped me solve home issues. It will give me options so I can choose what's best fir me. I use this feature every dat!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Device is quick and intuitive.
on June 29, 2026
Posted by: Sharky999
[This review was collected as part of a promotion.] The AI is quick and intuitive. Very easy to assist in your daily task. Planning for events or just info diving, it helps out like your own personal assistant right at your fingertips.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Hands down great phone
on June 29, 2026
Posted by: Teewash1
[This review was collected as part of a promotion.] Best photos ever, camera is awesome . I've taken amazing photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy device I've owned!
on June 29, 2026
Posted by: MoNsTeR420
[This review was collected as part of a promotion.] I absolutely love this phone, I have had it for a couple years now. It is by far the best phone I have ever had! I have been with the samsung family since the s3. Tried a couple different brands randomly between upgrades, and always end up right back to my samsung galaxy, cause its just the best! Great battery life, handles everyday rigorous activities while im working. Extreme climate shifts at work. Im in and out of greenhouses constantly. Big humidity and temperature shifts all the time. I just love my S25 ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesnt work
on June 29, 2026
Posted by: Kindsay
[This review was collected as part of a promotion.] I cant list all of it theres lots of things wrong with my phone it will have to go through a diagnoses I know it freezes its not loud enough for me I know that the phone only has one speaker when I researched it it told me that it has two speakers and maybe there is other things wrong with the phone I just cant list it all
Value
1
Response from Samsung USBy R&R Team, July 2, 2026
Hello Kindsay, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided links to troubleshooting guides to help you with the freezing and audio quality you mention experiencing. We have also provided a link to the Samsung Support Team to assist you with any additional matters you may be experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Hit the nail right on the head...
on June 29, 2026
Posted by: ProfessionalUser4Sure
[This review was collected as part of a promotion.] I hit the nail right on the head when I bought my S25 ultra. I use it as a small tablet similar to an iPad pro but also as a phone. I use AI like perplexity and comet browser. I use those two forms of AI to look info up for work as well as personal. I also use bixby and Gemini for looking up all sorts of info. It's faster than looking in regular search engines, then sort out what I need. Has been a great choice in devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is fast and reliable
on June 29, 2026
Posted by: Johnbh
[This review was collected as part of a promotion.] With the new 8.5 software update the AI. IS really something and the phone is faster quicker than before
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great.
on June 29, 2026
Posted by: WandaKRJ68
[This review was collected as part of a promotion.] I upgraded to this phone because of the Samsung name. The Galaxy AI featured really helps me when I am looking for information on a future purchase. The battery holds a charge and gets me through a busy day. The picture quality is first rate. I feel lost when I don't have my phone.
Value
4
Written by a customer while visiting Samsung US