Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,167 Reviews)
Rating breakdown 27,167 reviews
5 Stars
23,294
4 Stars
3,009
3 Stars
527
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
+ software - screen sensitivity
on June 29, 2026
Posted by: Weswes21
[This review was collected as part of a promotion.] All in all, the phone is just like all previous flagships of the galaxy s series. A highly functional phone that does more than I could ever utilize. I am normally completely satisfied with the functionality of the phones. Unfortunately, this time around I'm running into constant issues with my phone dialling emergency services in my pocket. I've turned down sensitivity, have a privacy screen protector which in the past has required me to turn up the density because it would not unlock with biometrics unless I turned the screen on. This time though, aside from turning screen wake up completely off, my phone calls 911 numerous times a day. I don't know if it's the new screen design without the curved edges or what but this is the most frustrating thing I've ever dealt with in a phone. I've highly considered switching over to the pixel as I mainly use googles messaging m, contacts and phone apps. But I really like the over phones look, feel and durability. Hoping with the new s26 built in privacy screen it will solve this problem otherwise I may have to switch over....
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hey Weswes21, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how distressing it can be when your device is activating emergency calling without prompt. We have provided a link to the Samsung Support Team to assist you with this experience, and review any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
the phone has good features. older models are bett
on June 29, 2026
Posted by: knox506
[This review was collected as part of a promotion.] I prefer my 23ultra over the 25ultra. The 25ultra stylist has no features, unlike my 23 ultra where I can use it to take pictures and video without having to be at my phone.
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hey there Knox506, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device has been changed and features you have enjoyed have been removed or changed. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also shared a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera shutter. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product has a great camera
on June 29, 2026
Posted by: KitaB123
[This review was collected as part of a promotion.] My Galaxy is great I love the Quality of my photos.
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hey KitaB123, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to know that you are having a great experience with your device, and that the camera has been such a fun feature to use. We have provided a link to the complete manual to help you maximize your experience and fully explore the enhanced capabilities. We have also provided a link to the Samsung Support Team to assist you further if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beat phone ever
on June 29, 2026
Posted by: CourtM
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra for gaming, streaming, and work, and it's handled everything I've thrown at it with ease. Games run incredibly smoothly with responsive performance and great graphics, while streaming movies and shows looks fantastic thanks to the bright, vibrant display and excellent speakers.
For work, the Galaxy S25 Ultra has made it easy to stay productive. I can quickly switch between apps, join video meetings, answer emails, and edit documents without any lag.
One feature I use almost every day is Galaxy AI. The AI-powered Writing Assist helps me rewrite emails and messages so they sound more polished and professional, which saves time and makes communication much easier.
The battery easily gets me through a busy day, and the cameras consistently take sharp, detailed photos in different lighting conditions. Overall, the Galaxy S25 delivers an excellent balance of performance, productivity, and entertainment, making it a smartphone I'd confidently recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra
on June 29, 2026
Posted by: 12thman
[This review was collected as part of a promotion.] My S25 ultra is amazing i love it ! It can do so much and has so many options. The Galaxy AI is mind blowing , so many tools it can use to help you have a little fun with all diffrent kinds of activities or get your research on, or a simple conversation like its a real person ( AI is not a real person always remind yourself this !) .The camera quality is top notch ive been sharing photos and get lots of comment on how good the pictures are ! I recommend this phone 110% !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Smartphone with Premium Features
on June 29, 2026
Posted by: RajaRela
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has exceeded my expectations. The display is incredibly bright and vibrant, making everything from streaming to gaming look amazing. Performance is exceptionally fast, with smooth multitasking and no lag even during demanding tasks. The camera system captures stunning photos and videos in all lighting conditions, and the AI features make everyday use even more convenient. Battery life easily lasts a full day, and the S Pen is a great addition for note-taking and productivity. The build quality feels premium, and the overall experience is excellent. I highly recommend this phone to anyone looking for a flagship Android device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Smartphone I've Ever Used.
on June 29, 2026
Posted by: Matancero11
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra for a while now, and I can honestly say it's one of the best phones I've ever owned. The display is absolutely stunning bright, sharp, and incredibly smooth, making everything from watching videos to scrolling feel premium. The performance is outstanding thanks to the Snapdragon 8 Elite processor, and I haven't experienced any lag, even with heavy multitasking. The cameras are excellent, producing detailed photos and impressive zoom, while the battery easily lasts a full day with regular use. I also enjoy the AI features and the S Pen, which make the phone even more useful for work and everyday tasks. It's definitely an expensive device, but if you're looking for a premium Android phone that delivers top-tier performance, this one is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone all around!
on June 29, 2026
Posted by: MachinistVMMU
[This review was collected as part of a promotion.] Great phone all around has really good battery life and is lightning fast in almost every aspect, Galaxy AI works very smooth and is actually quite helpful, I gave it 4 out of 5 stars because sometimes the camera has an issue focusing up on close things. It likes to bounce back and forth between two different lenses and doesn't seem to pick a lens to go with so it's constantly going in and out of focus if I try to take a picture of a bug or something. Other than that it has worked well with everything I've thrown at it, and it's even quite durable to boot! I work in a very industrial environment and this phone has made it through all my drops, spills, and pocket crunches without cracking the screen once. Are you looking for a super solid Dependable phone that can do anything you would like with today's current technology then this is a solid choice for you.
Value
4
Written by a customer while visiting Samsung US