Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,168 Reviews)
Rating breakdown 27,168 reviews
5 Stars
23,294
4 Stars
3,009
3 Stars
528
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Excellent phone, powerful and fast
on June 29, 2026
Posted by: Mygalaxy
[This review was collected as part of a promotion.] Love the camera, the Galaxy AI features and the Spen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 ultra is the best phone
on June 29, 2026
Posted by: Brick1776
[This review was collected as part of a promotion.] The Galaxy AI has been especially helpful in keeping my life organized and keeping me up to date and informed. The camera is absolutely amazing, I took a picture of a butterfly from 5 feet away and you could still see it's tiny face, every little hair and eyeball. The battery life is amazing. Thankyou Samsung, for doing it again! You're an integral part of my family's lives
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phone fan since 2003
on June 29, 2026
Posted by: Rudingo
[This review was collected as part of a promotion.] Samsung is always innovative and I've been a Samsung phone fan for 23 years and I'm not changing. Thank you Samsung for being smarter than anyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has worked flawlessly
on June 29, 2026
Posted by: ElRafa
[This review was collected as part of a promotion.] Love my 25ultra. I've had it for 17 months and it still running like it's brand new. I would've upgraded but I'm not sure that the 26 it much of an upgrade.
Can't wait to naee what the 27 has.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra Review
on June 29, 2026
Posted by: Harshu
[This review was collected as part of a promotion.] There are a lot of good things in the mobile phone, like the screen and the screen quality, sound quality. Everything seems to be really good, but the only things that frustrate me are:
- that sometimes it doesn't really work like a flagship phone
- that sometimes it hangs
- that sometimes it also slows down
- that some of the apps close unexpectedly
- that sometimes it doesn't really work like a flagship phone
- that sometimes it hangs
- that sometimes it also slows down
- that some of the apps close unexpectedly
I don't know if it's really because of the software update or if it's just because of the software, but I hope they'll fix that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the greatest phone I've ever owned.
on June 29, 2026
Posted by: Highkage314
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra for more than texting and calls. I game on it, watch movies, and use the Galaxy AI to make everyday tasks so much easier. I can basically work my phone without even touching it. Plus, the different screen modes really bring out crisp and sharp images when I change it.
The phone is sleek and light, but still big enough to fit in my hands; I hate small phones. The stylus pen is a great addition as well, it reminds me of the Galaxy Notes.
The phone is sleek and light, but still big enough to fit in my hands; I hate small phones. The stylus pen is a great addition as well, it reminds me of the Galaxy Notes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Camera is not the best with ok software skin
on June 29, 2026
Posted by: Lovelandh8tethesung
[This review was collected as part of a promotion.] I've been having issues with the camera. It's been flickering when I zoom out on both camera and video no matter the app. The software freezes sometimes. Also to have such a so called good camera, the zoom in on pics aren't the best.
Value
2
Response from Samsung USBy R&R Team, July 2, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not meeting your expectations in functionality, and we would love to assist you. We have provided links to articles to help you with the camera features and occasional freezing you mention experiencing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone cant wait to see what they do next
on June 29, 2026
Posted by: 123lover
[This review was collected as part of a promotion.] I use my device for all social media platforms hate the new Ai everyone is trying to push
Value
5
Written by a customer while visiting Samsung US