Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,168 Reviews)
Rating breakdown 27,168 reviews
5 Stars
23,294
4 Stars
3,009
3 Stars
528
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Strong and user friendly
on June 29, 2026
Posted by: TheDoctor
[This review was collected as part of a promotion.] The S25 ultra is a strong and durable phone. Its use friendly and makes it even easier to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My new phone
on June 29, 2026
Posted by: Bird79
[This review was collected as part of a promotion.] Galaxy IA is great phone but my storage is over.
So I need a new one
So I need a new one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really enjoy my S25 Ultra
on June 29, 2026
Posted by: LoveSamsung2026
[This review was collected as part of a promotion.] Love the extra extra extra zoom on camera and really enjoy the Dolby Atmos sound on videos and music. Great screen colors as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable, durability, Amazing
on June 29, 2026
Posted by: GRIZZLYSTRONG1
[This review was collected as part of a promotion.] Love the phone, especially when taking and editing photos with Galaxy AI. I can clean up the background of my photos and get the color that I want. Also makes editing videos at snap.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a powerhouse. Its got everything you need.
on June 29, 2026
Posted by: Unvrs421
[This review was collected as part of a promotion.] I love this phone. For starters its larger and I have large hands so texting on it is a breeze and fits me perfectly. The galaxy AI is a great touch as well for anyone who is tech savvy as well as into photography, art, music, videos and everything in between.
It manages everything in my life from my finances to my photos to my appointments and my entertainment. Its an all in one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its a great phone
on June 29, 2026
Posted by: Hiddenprincess
[This review was collected as part of a promotion.] Have an awesome camera nice to have the AI plenty of space
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung on the market
on June 29, 2026
Posted by: Samsungforlife
[This review was collected as part of a promotion.] I love the different cameras. I can take action and still photos like a pro. I can also use my phone to help me at work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good product only have one main issue with it
on June 29, 2026
Posted by: Prestige25
[This review was collected as part of a promotion.] I don't use the AI often only issue I have with this s25 ultra is my apps and some programs automatically open on their own I don't know how to stop it My s21 ultra didn't do it when I talked to Samsung support they really couldn't help me either I'm still looking and getting another phone and it won't be a Samsung
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hi there Prestige25, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided links to articles to help you with the software not operating as prompted We have also provided a link to the Samsung Support Team to offer additional options for resolution if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US