Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,170 Reviews)
Rating breakdown 27,170 reviews
5 Stars
23,295
4 Stars
3,010
3 Stars
528
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great mechanics and tech
on June 29, 2026
Posted by: Kingkong6979
[This review was collected as part of a promotion.] Since I got this phone it has been a great improvement from the past generations and has allowed me to edit the pictures and videos with the help of my AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Auto focus and colors could be better
on June 29, 2026
Posted by: Shelly
[This review was collected as part of a promotion.] Picture quality and auto focus could be better. Why yall taking so long with the under display camera ?
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The product has amazing features
on June 29, 2026
Posted by: Samsungsupastar
[This review was collected as part of a promotion.] I use my samsung device for work.I do sell cellular devices for a living. Galaxy ai has made my work life extremely easy as well as my home life. It can draft up a social media post for work in the snap of a dragon. As well as make me an itinerary for my vacation. I only rated it a 3 star, Because being trained in Samsung devices, I know how to properly maintain my device. I always make sure that it is thoroughly protected with screen protector and case that is compatible with my device. And yet I have had issues with my battery being replaced already as well as my charger port, not being detected at times with certain chargers. My port is not loose nor have I used anything other than the samsung charger that came with my phone. And a samsung block that I purchased at the time of purchasing mydevice. I feel as if this model has had some issues as far as the battery goes & charger ports are concerned.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding this device to be reliable and useful for both personal and professional needs every day. We have provided a link to the Samsung Support Team to work with you directly if you are currently experience frustrations or do in the future with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Better than the other brands
on June 29, 2026
Posted by: Momdeals
[This review was collected as part of a promotion.] This phone is great for pictures and gaming! It's so easy to use and has great features. I really like the stylus, and it's never come loose.
The size is perfect!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how fast it is.
on June 29, 2026
Posted by: Joker616
[This review was collected as part of a promotion.] Galaxy AI
I love this phone. I uses it for everything, from studing to gaming to social media to watch my favorite entertaiment media.
It was worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
As always, a great phone
on June 29, 2026
Posted by: Maigrey
[This review was collected as part of a promotion.] I've used the S series since the S7. I love the functional of the phones. My only complaint was when the SD card was discontinued. But the Ultra series eliminated that need. Please continue tge tradition of providing great phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra
on June 29, 2026
Posted by: Beth192000
[This review was collected as part of a promotion.] I love this phone and the features it has to offer. I enjoy using using my pen when I need it and I enjoy using galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Had Yet
on June 29, 2026
Posted by: Austin
[This review was collected as part of a promotion.] How Samsung manages to out do themselves time and time again, is crazy unbelievable. Absolutely love this phone. Despite tons of background apps I use running all the time, the battery never dies on me. Camera quality is absolutely beautiful, and that's before any after effects or touch ups. Honestly the only downside is knowing it's going to last way longer than most other phones, so I can try out the cool new features on the coming generations.
Value
5
Written by a customer while visiting Samsung US