Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,177 Reviews)
Rating breakdown 27,177 reviews
5 Stars
23,301
4 Stars
3,011
3 Stars
528
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Bought this phone used from a friend....
on June 11, 2026
Posted by: Girlmom41978
[This review was collected as part of a promotion.] MUCH better phone then I had! Good features and camera! I need to replace the S pen because its not working, but other than that. I LOVE THIS PHONE!
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi Girlmom41978, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear how happy you are with your new device. We know how frustrating it can be when your accessory is not operating as intended. The features of the S Pen have been redesigned and we have provided a link to an article to help you with these features. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is underrated
on June 11, 2026
Posted by: Keshiiyh
[This review was collected as part of a promotion.] I have been using this phone for about a year and it's such a good product that even my mom who hasn't bought a new phone for years was impressed enough to buy it. And let me tell you how much I love this phone. This phone has everything you need AND want. The camera is so perfect it literally made me want to post on social media. I also use the galaxy AI by this phone which is built in, for my assignments. And it's so quick and easy to access. Samsung did a really good job with adding AI for this phone. This phone is just so future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing cemra future speed I don't have words
on June 11, 2026
Posted by: Jaki2121boy
[This review was collected as part of a promotion.] *Samsung Galaxy S25 Ultra review: The "do-everything" phone, refined*
If you want Android’s most complete flagship right now, the S25 Ultra is basically it. Samsung didn’t reinvent the wheel this year, they polished it until it shines.
*1. Design + Build*
- *Look/feel*: Boxy titanium frame, flat display, Gorilla Armor 2 glass. Still a brick at ∼218g, but the squared edges + slightly rounded corners make it way less sharp in hand than the S24 Ultra.
- *S Pen*: Still the Ultra’s superpower. It’s tucked in the body, zero lag, great for notes, signatures, quick translations, and editing photos.
- *Durability*: IP68 + titanium + new anti-reflective glass = tank-level. The screen kills glare better than any phone I’ve tested. Outdoors in sunlight it’s actually usable.
- *Look/feel*: Boxy titanium frame, flat display, Gorilla Armor 2 glass. Still a brick at ∼218g, but the squared edges + slightly rounded corners make it way less sharp in hand than the S24 Ultra.
- *S Pen*: Still the Ultra’s superpower. It’s tucked in the body, zero lag, great for notes, signatures, quick translations, and editing photos.
- *Durability*: IP68 + titanium + new anti-reflective glass = tank-level. The screen kills glare better than any phone I’ve tested. Outdoors in sunlight it’s actually usable.
*2. Display*
- *6.9" QHD+ LTPO AMOLED, 1-120Hz*: Peak brightness ∼2600 nits. Colors are Samsung-vibrant by default but you can switch to “Natural” if you hate oversaturation.
- *Anti-reflective coating*: This is the real upgrade. Less mirror, more screen. Reading + YouTube outside is a legit upgrade over S24 Ultra.
- *Bezels*: Tiny. Looks like a slab of glass.
- *6.9" QHD+ LTPO AMOLED, 1-120Hz*: Peak brightness ∼2600 nits. Colors are Samsung-vibrant by default but you can switch to “Natural” if you hate oversaturation.
- *Anti-reflective coating*: This is the real upgrade. Less mirror, more screen. Reading + YouTube outside is a legit upgrade over S24 Ultra.
- *Bezels*: Tiny. Looks like a slab of glass.
*3. Performance + Software*
- *Chip*: Snapdragon 8 Elite for Galaxy globally. No Exynos split this gen. It’s a monster. Genshin/CoD at max settings stays smooth, and AI stuff runs on-device.
- *RAM/Storage*: 12GB RAM, 256GB/512GB/1TB UFS 4.0. No microSD.
- *One UI 7 + Android 15*: Clean, tons of customization, and Samsung’s best haptics on Android. The big s
- *Chip*: Snapdragon 8 Elite for Galaxy globally. No Exynos split this gen. It’s a monster. Genshin/CoD at max settings stays smooth, and AI stuff runs on-device.
- *RAM/Storage*: 12GB RAM, 256GB/512GB/1TB UFS 4.0. No microSD.
- *One UI 7 + Android 15*: Clean, tons of customization, and Samsung’s best haptics on Android. The big s
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on June 11, 2026
Posted by: Jfin7713
[This review was collected as part of a promotion.] I love galaxy ai...perfect friend to have...all the answers you will ever need in 1 phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Memory and Camera
on June 11, 2026
Posted by: VitaD720
[This review was collected as part of a promotion.] I've had my phone for two years now, and it is still going strong. The memory still has a large capacity, and my camera takes great pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Internal storage
on June 11, 2026
Posted by: moiwaytoywam
[This review was collected as part of a promotion.] The S25 Ultra's Galaxy AI has great voice recognition, using with GOOGLE MAPS.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on June 11, 2026
Posted by: Kaptivate
[This review was collected as part of a promotion.] The Samsung S25 has great camera quality and features. I upgraded from my Samsung Note 23 and I'm impressed by all the additional features this Note S25 posseses. Great video quality as well as streaming for movies and games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As a mom my phone is my personal assistant
on June 11, 2026
Posted by: Rickschick
[This review was collected as part of a promotion.] As a mom, my phone is basically my camera, planner, and lifeline all in one, and the Samsung Galaxy S25 Ultra has been amazing. The camera alone makes this phone worth it for me. Kids don't sit still, but somehow this phone still manages to capture sharp, beautiful photos, whether they're running around outside, playing sports, or making silly faces around the house.
The zoom is incredible and lets me get great shots from a distance without losing detail. I also love how well it handles different lighting situations. Pictures taken indoors, outdoors, and even in the evening come out clear and vibrant without me having to edit much.
Battery life has been a huge plus. Between taking hundreds of photos, texting, social media, and managing family schedules, my phone gets a workout every day. The S25 Ultra easily keeps up and still has battery left at night.
The screen is gorgeous for looking through photos, and the phone is fast enough that I never feel like I'm waiting on anything. Storage hasn't been an issue either, which is important when your camera roll is full of thousands of pictures of your kids.
This is honestly the best phone I've owned for capturing memories. If you're a parent who loves taking pictures and wants a phone that can keep up with everyday life, I highly recommend the Samsung Galaxy S25 Ultra! The galaxy AI is by far unmatched 🫶
The zoom is incredible and lets me get great shots from a distance without losing detail. I also love how well it handles different lighting situations. Pictures taken indoors, outdoors, and even in the evening come out clear and vibrant without me having to edit much.
Battery life has been a huge plus. Between taking hundreds of photos, texting, social media, and managing family schedules, my phone gets a workout every day. The S25 Ultra easily keeps up and still has battery left at night.
The screen is gorgeous for looking through photos, and the phone is fast enough that I never feel like I'm waiting on anything. Storage hasn't been an issue either, which is important when your camera roll is full of thousands of pictures of your kids.
This is honestly the best phone I've owned for capturing memories. If you're a parent who loves taking pictures and wants a phone that can keep up with everyday life, I highly recommend the Samsung Galaxy S25 Ultra! The galaxy AI is by far unmatched 🫶
Value
5
Written by a customer while visiting Samsung US