Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(23,163 Reviews)
Open Ratings Snapshot
Rating breakdown 23,163 reviews
5 Stars
19,863
4 Stars
2,545
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product. 
(
1,127 out of 1,309
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Love samsung
on September 7, 2025
Posted by: Nene88
[This review was collected as part of a promotion.] I love samsung but my new phone s25 ultra is the best. I love the quality of the camara, images,pictures, easy to use and best of all to me is unbreakable. I will never change brand
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi Nene88, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so happy with the features of your new device, and loving using the camera of your device to capture amazing photos and videos. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
How to remove built-in spam
on November 30, 2025
Posted by: Dana
How to remove each/all the spam screens & text messages that come with the device, out of the box.
They are driving me crazy!!!
Response from Samsung USBy R&R Team, December 1, 2025
Hey Dana, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterruped usage of your device is to you every day. We have provided a link to an article to help you with any pop-up ads you are experiencing, and to the complete manual to help you adjust the message and other settings to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Custom and solid tech
on December 7, 2025
Posted by: Jqowodj8
[This review was collected as part of a promotion.] I just swapped from the galaxies main co.petitor and this feels like a complete upgrade. So much customization options that work perfectly for me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone slow
on January 12, 2026
Posted by: Tammy
from Boston
Expertise:Expert
Verified Purchase:Yes
Each time I go into WhatsApp it's all white blank screen n volume doesn't work well had to restart phone to get volume button up
Response from Samsung USBy R&R Team, January 13, 2026
Hi Tammy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a specific app you are wanting to use that is not operating as intended. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, and to assist you with the volume matter you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on February 6, 2025
Posted by: JR3368
from CA
I so happy about this product, performance and colors
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth it
on March 23, 2025
Posted by: Maninblack89
This battery life in this phone leaves a lot to be desired. My S22 Ultra performed better. I've had it for 2 weeks, and it doesn't charge regardless of performance settings, screen brightness, etc. I have to turn it off to get it to charge. It also gets extremely hot while I'm attempting to charge or even if I'm listening to Spotify with it in my pocket.
Response from Samsung USBy R&R Team, March 24, 2025
Hey there Maninblack89, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that the battery life is a crucial part of your experience of your device, and we would love to help you resolve this matter. We have provided a link to a troubleshooting guide to help you with the battery charging and temperature of your device. We have also provided a link to the Samsung Support Team to help you if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible
on January 19, 2026
Posted by: Trash ai
The a I features are everything.But intelligent the voice detects leaves punctuation in places. Is does not belong. Thank you. It suggests words that don't even make sense and half the time. After you've already prove reddit, it still goes back and changes it when you press send.I absolutely hate s twenty five i'm using voice to text now.So i'm sure you won't even be able to understand what i'm trying to get across it's more like artificial ignorance
Response from Samsung USBy R&R Team, January 20, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a device that is not operating as intended or expected. We have provided a link to the Samsung Support Team to assist you in resolving this experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beyond my expectations!
on February 7, 2025
Posted by: Galaxy4life
[This review was collected as part of a promotion.] To infinity and beyond! Great device and no complaints from me. From the stylist pen to the Ai outstanding performance. I can't forget about the battery life as well amazing product.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Showing 2449-2456 of 23160 results 
<< 1 ... 305 306 307 308 309 ... 2896 >>