Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(23,888 Reviews)
Open Ratings Snapshot
Rating breakdown 23,888 reviews
5 Stars
20,494
4 Stars
2,626
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product. 
(
1,128 out of 1,315
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
S pen is great
on May 8, 2026
Posted by: Gizru
Verified Purchase:Yes
I love the galaxy S25 ultra because of the S pen. I chose the S25 over S26 because its titanium vs aluminum. Grantedaluminum
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Phone
on May 9, 2026
Posted by: FlowerGirl
[This review was collected as part of a promotion.] It's a great phone all around. Great specs. It's just too big for me. But I still like it.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on May 9, 2026
Posted by: Sonny80
[This review was collected as part of a promotion.] The S25 Ultra is a amazing phone. The AI feature is great cause when you use it it keeps memory of everything and combines what you want or need. Samsung out does themselves on all the new products that come out. Everything I think they thought of everything. Samsung comes with another amazing feature that's just mind blowing. All there products are incredible. I only purchased Samsung products because if something happens to it they take care of it right away and they don't give you the run around. Their always so helpful on everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on May 11, 2026
Posted by: GalaxySpecLover
[This review was collected as part of a promotion.] I switched to Samsung galaxy in 2017 and haven't looked back. The camera specs stood out to me in the beginning, especially after having my son. The Galaxy AI is helpful in every aspect of life from things at work to home.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
The phone is slow and sluggish poor battery life.
on May 11, 2026
Posted by: Anonymous
from Birmingham Alabama
Expertise:Expert
Verified Purchase:Yes
The operating system is slow and sluggish. I have put the majority of my applications in deep sleep mode, and my battery is still draining at an alarming rate. I wish I have kept my S20, my battery life was extremely good.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 11, 2026
Hi Mary Sullens, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you resolve the frustrations you mention to help you have the best possible experience with your device. We have provided links to articles to help you maximize the battery life and speed of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if these matters continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Galaxy s25 ultra is the ultimate smartphone
on May 11, 2026
Posted by: DexjustDex
[This review was collected as part of a promotion.] This is the smartphone that offers more than just good looks and smooth experience. The functionality was through to a detail, including things like local processing if you prefer to not share you data as much. This allows for better security and privacy and very easy to navigate. Apart from security, the hardware is top tier offering great cameras that are capable of shooting shorts, music videos, etc while the processor and memory allows for a seamless experience editing. The S pen isn't used as much but is nice addition for when you need to touch up the smaller details. Overall, the phone has been a reliable piece of technology that has followed me through in many different areas and has been a great companion. The Galaxy AI is nice addition that translates into more than just helping with processing. It offers great call screening as one of the perks.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S series has been the best andriod for me
on May 11, 2026
Posted by: Fairymom
[This review was collected as part of a promotion.] I've always loved the samsung s series since the first one I've ever owned. They just keep getting better from the amazing cameras to the Galaxy AI which I never thought Id have much use for but I've been proven wrong.. I will never go with another andriod brand!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone and style
on May 11, 2026
Posted by: MysticalChoco
[This review was collected as part of a promotion.] I use my phone for everything. I also find galaxy AI to be intuitive and fast. I hope they continue to support it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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