Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,154 Reviews)
Rating breakdown 23,154 reviews
5 Stars
19,856
4 Stars
2,543
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
all around great smartphone.
on May 10, 2025
Posted by: William
Expertise:Expert
Best phone for 2025. Amazing specs, great camera, the UI is simple and easy to use for all demographics.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi William, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic toh ear that you are so pleased with the ease of use, and features of your phone. We hope you have also found opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Almost Perfect
on May 13, 2025
Posted by: LovelyXYZ
Expertise:Expert
An almost perfect smartphone that has lots of things including the AI features that help me a lot. The only downgrade of it to not make the phone it perfect is removing the sPen Bluetooth. I used to do lots of things with it.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 14, 2025
Hi LovelyXYZ, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the features of your device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the full device manual that also highlight the hand gestures and voice command you can use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy it
on May 19, 2025
Posted by: DDelk
from Chicago
Expertise:Intermediate
This phone sucks I shouldn't have upgraded. Sometimes I can't press buttons on the screen, the front Camara puts a filter on my selfies that I have yet to figure out how to remove it, my whole home screen that shows the time and temperature just disappeared way to many glitches
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, May 19, 2025
Hi DDelk, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided a link to an article to help you with the camera settings and features of your device. We have also shared links to the full device manual to help you with additional settings, and to the Samsung Support Team to help resolve the frustration with the software changes. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra Reviewed!
on October 16, 2025
Posted by: CLOUDMONKEY
[This review was collected as part of a promotion.] As of my last update in October 2023, the Samsung Galaxy S25 Ultra has not been officially released or announced, so there are no concrete reviews or specs available for that model. However, if you're referring to a future release, like a Galaxy S24 Ultra or a rumored S25, I can offer some general trends and features we might expect based on Samsung’s previous launches in the Galaxy S series.
What to expect based on previous Galaxy S Ultra models (like the S23 Ultra):
1. Design: Samsung's Ultra models tend to have a premium, sleek design with glass backs, aluminum frames, and large displays. Expect an edge-to-edge Dynamic AMOLED display with minimal bezels, possibly with a higher refresh rate (up to 120Hz).
2. Camera: The Ultra models often push the envelope in terms of camera tech. We can expect high-end sensors, advanced zoom capabilities (100x Space Zoom, for example), and AI-enhanced photography. Samsung is known for great night mode and portrait shots as well.
3. Performance: Samsung’s Ultra models typically use the latest Snapdragon or Exynos processors, depending on the region. Expect top-tier performance for gaming, multitasking, and productivity.
4. Battery: The S Ultra phones generally come with large batteries (5000mAh or above) and fast charging, along with support for wireless charging and reverse wireless charging.
5. Software: Samsung has been improving its One UI software, so the S25 Ultra would likely run a refined version of One UI on top of Androi
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost Perfect
on November 17, 2025
Posted by: SweetRenee
[This review was collected as part of a promotion.] I love the S25 Ultra. I really do. Previously, I had the S21. I was waiting for an upgrade to come out with the rounded edges and good reviews on the battery.
The storage options are fabulous; 256, 512, & 1 TB. So are many of the other options.
The storage options are fabulous; 256, 512, & 1 TB. So are many of the other options.
Here is what I would like to see Samsung change: it would be great to have the option to keep the screen from timing out, and going dark, while you were on a phone call but you're not holding your phone - it's lying down on something. The screen goes blank after about 10 to 15 seconds. This happens regardless of what you have the display settings set on. This was the case on previous phones, as well. I would also like to see the option to completely disable Bixby become available. I don't use it and I feel like it takes up extra space. Samsung should also consider bringing back the option to use extra storage with their devices. This went away,without explanation, sometime around the Galaxy 10. Samsung is also no longer giving customers a cube when they purchase a phone. Finally, device care, at least for me, could be more user friendly.
I gave this phone four stars because there is so much that is great about it - the camera, the magnificent vivid colors, the battery, and so much more. The Galaxy series are awesome phones- which is why I have owned so many of them.
However, like I said, there is always room for improvement!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. Crisp, clean and big.
on November 30, 2025
Posted by: Mikey9
[This review was collected as part of a promotion.] I love the Galaxies. I always get Ultra for the size, and higher gb for gaming, pictures and everything really. The Galaxy AI is new and taking some time to get use too but it's helpful. Love the Quality, do wish it had more color variations. Overall no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on November 30, 2025
Posted by: Ultra4Ever
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra is the best phone out there. I switched from an S23 Ultra which I owned for 2 years because of the new Galaxy AI and I wasn't disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Less than S24
on February 19, 2025
Posted by: User since S3
It is S24 with the number 25 on it MINUS a usable stylus
Response from Samsung USBy R&R Team, February 20, 2025
Hi there User since S3, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand it can be frustrating to feel that some of your favorite features and usages have been removed. We have provided a link to an article to hellp you with the redesigned S Pen and integrating features in to your usage. WE have also shared a l ink to the full device manual to help you discover hand festures and voice controls you can use as a replacement for some features. Lastly, we have shared a link to the Samsung Support Team if you have any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US