Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,970 Reviews)
Rating breakdown 26,970 reviews
5 Stars
23,166
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
The s pen down grade is a bummer
on February 25, 2025
Posted by: Isaiahf15
[This review was collected as part of a promotion.] I use the phone for pictures, notes, calendar and streaming the s pen down grade feels like a step backwards ai I don't really use to much
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Isaiahf15, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to functionality can be frustrating as you learn to use different settings and features. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also provided a link to the full device manual to help you discover the hand gestures and voice commands that can be used with your device. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for pictures and every day use
on February 25, 2025
Posted by: Efigue
[This review was collected as part of a promotion.] Easy to use and great quality on pictures, IA is integrated and works very well
I use it a lot for my every day tasks.
I use it a lot for my every day tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Only and upgrade if you love AI.
on February 25, 2025
Posted by: Purchase2025
[This review was collected as part of a promotion.] The phone is only an upgrade in the sense of the AI properties. Unfortunately the company removed the core functions and battery of the S Pen so it is no better than a simple stylus. The camera, functionality, game play, and other basic phone aspects have no noticeable differences. Going from a fully paid off phone to this, is almost a downgrade excluding the AI functions. On the note of AI functionality, it is superb. The incorporation of Gemini has made a leap in functionality and self control of the device. The AI program is truly the only reason I have not returned the device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy s25 Ultra has an advanced camera system
on February 25, 2025
Posted by: Louis3
[This review was collected as part of a promotion.] My Galaxy S25 Ultra has wonderful Advanced AI features that enhance the cameras photography
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tweaking a good phone to make a perfect one.
on February 25, 2025
Posted by: Carpenter909
[This review was collected as part of a promotion.] There's no other phone in the market that can withstand the daily rigors of the construction life. The fact that I can use this phone in below freezing temps with gloves makes this phone worth its price point. I can clearly hear my phone calls with tools being used in the background. When I'm working outside in sunny days my screen is still clear and visible. It has a durable screen that I dont have to worry about what's in my pockets. The battery life holds up great on those long days working and still has enough juice to use gps for the drive home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost the perfect phone!
on February 25, 2025
Posted by: RelaxedCoffee
[This review was collected as part of a promotion.] I really love this phone, it was time for me to upgrade and I'm glad I did. It has amazing new functions, "Now Brief" it a good one, I like that you can personalize according to the news you actually care about. Also the "Audio eraser" was a big deal for me, and I can't wait to try it in a concert! On top of that you get the awesome camera and the great zoom, that it is insane. On the outside I like that the corners are not super pointy, I got used to my curved screen but at least is not heavy pointy ends. Also it is fairly lightweight and easy to hold.
The AI it's incredible, honestly the best you'll find out there, I'm sure it will get better eventually but it is awesome to have a phone that can do the editing on pictures with absolutely no effort. Also the "Live translation" and "Call recording" it's pretty cool.
The AI it's incredible, honestly the best you'll find out there, I'm sure it will get better eventually but it is awesome to have a phone that can do the editing on pictures with absolutely no effort. Also the "Live translation" and "Call recording" it's pretty cool.
Now, my only complaint, the Pen, ai really don't like that they took away the Bluetooth, the pen is pretty basic and looks a bit cheap. Other than that this phone is a winner for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has always been my choice.
on February 25, 2025
Posted by: BlackSheep
[This review was collected as part of a promotion.] I like Samsung because it offers high-quality, innovative products with advanced technology. Whether it's smartphones, tablets, or TVs, Samsung consistently delivers sleek designs, powerful performance, and user-friendly features. Their Galaxy smartphones have excellent cameras, long battery life, and smooth displays, making them great for everyday use. Samsung also provides regular software updates, ensuring security and new features. Additionally, their smart home devices and appliances are reliable and efficient. With a strong reputation for durability and innovation, Samsung remains one of my favorite tech brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great AI that's all
on February 25, 2025
Posted by: Kimmy384759
[This review was collected as part of a promotion.] The product is similar to the previous model. Only great thing about this new s25 ultra is the AI stuff.
Value
2
Response from Samsung USBy R&R Team, February 26, 2025
Hi Kimmy384759, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features of Galaxy AI. We have provided a link to the full device manual to help you discover all of the ways these features can streamline daily tasks and enhance your usage. This manual will also highlight so many features you can integrate and help you align the settings to your preferences for the best possible experience. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US