Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,151 Reviews)
Rating breakdown 23,151 reviews
5 Stars
19,853
4 Stars
2,543
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Phone is good overall for a phone.
on April 4, 2026
Posted by: Dominick
[This review was collected as part of a promotion.] Galaxy Ai works pretty good. The rest of the phone could use more new features. Putting all of your eggs in the AI basket is foolish. The battery life has only gotten worse on these phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Polished Phone
on April 4, 2026
Posted by: Krzyredd
[This review was collected as part of a promotion.] I've been using the S25 Ultra for over a year now, and I’m genuinely impressed. I upgraded from the S22 and Tmthe first thing I notice is the screen—the anti-reflective coating is a total game-changer. I can use it in direct sunlight without seeing my own reflection, and the colors are stunningly natural.
What I love most is how it feels. They finally rounded the corners just enough so it doesn't dig into my palm, and it’s noticeably lighter than previous Ultras. Whether I'm multitasking for work or just scrolling, everything is butter-smooth. It handles 4K video editing like a pro and the battery a full day with juice to spare.
The new 50MP Ultrawide lens is a massive jump—macro shots and wide landscapes actually have the detail they deserve now. I’ve also noticed the color processing is much more "real" and less oversaturated than older Samsung phones. I also enjoy the AI feature. Very helpful with picture editing, and researching. I use my phone for everything. I give it 10/10.
What I love most is how it feels. They finally rounded the corners just enough so it doesn't dig into my palm, and it’s noticeably lighter than previous Ultras. Whether I'm multitasking for work or just scrolling, everything is butter-smooth. It handles 4K video editing like a pro and the battery a full day with juice to spare.
The new 50MP Ultrawide lens is a massive jump—macro shots and wide landscapes actually have the detail they deserve now. I’ve also noticed the color processing is much more "real" and less oversaturated than older Samsung phones. I also enjoy the AI feature. Very helpful with picture editing, and researching. I use my phone for everything. I give it 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate AI Powered Powerhouse
on April 5, 2026
Posted by: Munny2000
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a refined, powerful flagship featuring a more comfortable, rounded titanium design and a 6.9-inch display with superior Gorilla Armor 2 anti-reflective glass. It shines with Snapdragon 8 Elite performance, 7 years of updates, and improved 50MP ultrawide cameras, making it a reliable, high-end, though iterative, upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best product!
on April 5, 2026
Posted by: Likstron
[This review was collected as part of a promotion.] A product that will give you a unique, exceptional experience in every aspect of quality! Amazing at a premium level!
Excellent for use with Galaxy AI.
Excellent for use with Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Technical Powerhouse: Durability and Efficiency
on April 5, 2026
Posted by: LCARSspecialist
[This review was collected as part of a promotion.] As a pro-level user with a background in Computer Science, I have spent nearly a year pushing the Galaxy S25 Ultra to its limits. This is an exceptionally hearty device; the structural integrity is so robust that I’ve opted to run it without a screen protector, trusting the glass’s native durability. While the chassis gains significant mass when cased, the trade-off for such a resilient flagship is acceptable.
My daily workflow is a study in manual optimization. I primarily operate the device on the "Light" Performance Profile and have locked the display resolution to FHD+ (2340 x 1080). Even with the SoC throttled for thermal and battery efficiency, the phone remains an absolute powerhouse with zero latency or app-consistency issues. I only scale up to the "Standard" profile during intensive video rendering.
However, from a "Power User" perspective, there is clear room for improvement. Samsung’s native video editing software is disappointing and lacks the intuitive, high-level control expected of a device this capable. Furthermore, as a privacy-focused user, I utilize the "Process data only on device" toggle. While I appreciate the NPU's local capabilities, it is frustrating that this disables the more advanced Galaxy AI features that require cloud compute. Finally, while I prefer Gboard for its superior UX, I find it a missed opportunity that Samsung’s proprietary AI writing tools aren't accessible as a system-wide API for third-party keyboards.
Despite these software-side
My daily workflow is a study in manual optimization. I primarily operate the device on the "Light" Performance Profile and have locked the display resolution to FHD+ (2340 x 1080). Even with the SoC throttled for thermal and battery efficiency, the phone remains an absolute powerhouse with zero latency or app-consistency issues. I only scale up to the "Standard" profile during intensive video rendering.
However, from a "Power User" perspective, there is clear room for improvement. Samsung’s native video editing software is disappointing and lacks the intuitive, high-level control expected of a device this capable. Furthermore, as a privacy-focused user, I utilize the "Process data only on device" toggle. While I appreciate the NPU's local capabilities, it is frustrating that this disables the more advanced Galaxy AI features that require cloud compute. Finally, while I prefer Gboard for its superior UX, I find it a missed opportunity that Samsung’s proprietary AI writing tools aren't accessible as a system-wide API for third-party keyboards.
Despite these software-side
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waist your money!
on April 6, 2026
Posted by: Alex
from Charleston SC
Expertise:Expert
I would put 0 star, horrible experience, the moment my warranty ended the camera focus start shaking and making noise, I tried to get help from Samsung but no help at all, for very expensive phone they don't want to take responsibility for selling faulty product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hello Alex, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not functioning as intended or expected. We have provided a link to an article to help you troubleshoot the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if this frustrations continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I wanna galaxy s26 ultra
on April 6, 2026
Posted by: Lovbasem
[This review was collected as part of a promotion.] I like the galaxy s25 ultra but I wanna try the new device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is super fast!
on April 7, 2026
Posted by: Dmen420
[This review was collected as part of a promotion.] I'm not much into AI but everything works as it should. The speed of processing is so fast and smooth the camera has excellent quality and crazy sharp zoom. I love this phone as it is very responsive and full. Al though it's a great phone at times the brightness is a little weak and I feel as if it's harder to see in direct sun light. Other than that this is an excellent device.
Value
5
Written by a customer while visiting Samsung US