Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,241 Reviews)
Rating breakdown 22,241 reviews
5 Stars
19,081
4 Stars
2,428
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great flagship phone this is why I am loyal to sam
on April 4, 2026
Posted by: Love4samsung
[This review was collected as part of a promotion.] Samsung just keeps getting it right with this flagship phone the ultra interegrates ai nicely with quick response times and I love the s pen to draw with Galxy Ai. Great display with vibrant colors. Good for work or games. Camera is always superior for great photos on Samsung series but it's now even better with galaxy ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is my favorite so far of all my samsung phone
on April 4, 2026
Posted by: Samsungfanatic
[This review was collected as part of a promotion.] Since the day I have received this phone it has replaced my dslr camera. It takes such good pictures and video that I cant bring myself to pick up my dslr camera anymore and lug it and its accessories around when I have a phone that takes pictures just as good and can fit in my pocket. Plus the extra AI features take my pictures to the next level. Its time to upgrade to the newer phone and im so excited to see what new features samsung has in store for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The decline of Samsung
on April 4, 2026
Posted by: Annie
I’m giving the Samsung Galaxy S25 Ultra one star specifically because of the camera behavior, which is fundamentally broken for anyone who knows how to take a photo.
When I tap to focus on a subject, the phone does not consistently respect that input. It will often switch lenses or refocus at the moment the photo is taken, resulting in a completely different image than the one I composed. This leads to blurry or misfocused photos, even when I’ve clearly selected my subject.
This is not user error, it’s the software overriding deliberate input. A camera should treat focus selection as a command, not a suggestion. I'm sure somebody's patent themselves on the back for this but you shouldn't. It is user hostile.
The aggressive auto lens switching and focus “optimization” actively interfere with both casual and intentional photography. Even point-and-shoot users are affected, because the device can change focus mid-capture.
The only reliable workaround is to use Pro mode or manually lock focus, which defeats the purpose of having an advanced automatic camera system.
This is a design flaw, not a feature. Until Samsung allows users to fully disable automatic lens switching and forces the camera to respect focus lock, the camera experience is inconsistent and frustrating. A flagship device should not require manual override just to take a basic, in-focus photo.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hey Annie, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not meeting your expectations in quality, and causes frustration during usage. We have provided links to resources to help you capture the best possible photos and videos with your camera. We have also provided a link to the complete manual to help you disable any features you believe may be causing interruption to your experience with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on April 4, 2026
Posted by: Christie
[This review was collected as part of a promotion.] Love the features on this phone. It runs flawless, the camera is amazing. You can zoom in and see detail on everything and its in focus. I love the galaxy AI feature especially with my photos. My grandma passed this yr and my daughter was devastated, with the AI I was able to create a unique picture with her and her tiny grandma lol. Call quality is perfect. The Hotspot is great, I can still use my phone while the kids watch a movie!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I will never use anything but a Samsung Galaxy.
on April 4, 2026
Posted by: Syn222
[This review was collected as part of a promotion.] I use my Samsung for everything. Galaxy AI helps me when I forget something or need to know more. I pay bills, take photos, videos, call my friends and family. Its just endless. I will never use another device. I have stayed true to Samsung Galaxy for years and also bought them for my two daughters. The pen is amazing for drawing. Linking the calendar with family so we never forget important dates. Some of the best pictures I've ever taken have been on my phone. I can handle everyday things, record phone calls if needed , ask questions and find things I need. The memory is a great amount especially having Ultra. The security is top tier. Helping me store my passwords and log in with biometrics is so helpful. I honestly can say this is a big part of every day life. Even helping me with great apps and gps. This phone never runs slow and it charges quickly. Im proud to be a Samsung Galaxy family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra Plus
on April 4, 2026
Posted by: Galaxyphonefan
[This review was collected as part of a promotion.] I have bought many Galaxy phones and have continually been amazed by how easy they are to operate. One of the main pluses have to be the exceptional camera each version includes. When I learned of the Galaxy S25 Ultra plus I was very intrigued. It has five lenses so it, and the added features sold me on upgrading from my S21. I am so taken with this gem of a phone. The ease of operation is astounding. The best decision I ever made. The camera takes professional quality pictures and surprise, Videos that are breathtaking. Thank you Samsung. The Galaxy series is in a league of it's own. Bravo.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung with Galaxy AI Unmatched
on April 4, 2026
Posted by: NurseDaddy
[This review was collected as part of a promotion.] The Samsung S25 Ultra with Galaxy AI is simply amazing! Love my phone. Used to use the other company's phones but switched about 10 years ago because there is no comparison. The Samsung phones have always been better with performance and features. The addition of Galaxy AI has made it just thay much better!
This is the future! Get on board now! Getting ready to upgrade to the S26 ultra myself. If you want high quality features and performance l, Samsung is the only way to go.
This is the future! Get on board now! Getting ready to upgrade to the S26 ultra myself. If you want high quality features and performance l, Samsung is the only way to go.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm enjoying this phone.
on April 4, 2026
Posted by: Lonestarvolksguy
[This review was collected as part of a promotion.] I'm still learning this phone, but it seems very user friendly.
Value
5
Written by a customer while visiting Samsung US