Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,248 Reviews)
Rating breakdown 22,248 reviews
5 Stars
19,085
4 Stars
2,431
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
It's ok but wouldn't buy again.
on April 2, 2026
Posted by: Chaoss
[This review was collected as part of a promotion.] My phone is 3 months old and already had to be repaired. It still hadn't been fixed. It overheated and rattles. I wouldn't recommend a current Samsung device. They're not what they were a few years ago.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hey Chaoss, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team if you are looking to get a repair done, or an update on a repair process. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Flawless as Usual
on April 2, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] Dedicated Samsung user for the best features and benefits available! Adding Galaxy AI features is the icing on this device. Its the equivalent of having a handheld laptop at my disposal to satisfy all of my needs! Im absolutely looking forward to my next upgrade! Keep up the brilliant work! The best is yet to come!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent processing, feature-rich software
on April 2, 2026
Posted by: Maxogorath
[This review was collected as part of a promotion.] This device is a pleasantly smooth experience to handle, everything runs well and with Efficacy, with Galaxy AI features I feel like if I have a specific issue I will be able to aid in my solution with a multitude of resources right from the palm of my hand, from interpreting languages in an improvisational manner to changing up my phone UI aesthetically. It runs any mobile game I can think of, including heavier games like KOTOR and Minecraft with insane ease. Overall a great well rounded device for someone who prefers feature-rich , customizable yet mainstream experiences over simplicity and straight-forwardness.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone with ok Battery Life
on April 2, 2026
Posted by: Scott80
[This review was collected as part of a promotion.] This phone has many great features. I use mine mostly for streaming movies and tv shows. The picture quality is amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about this phone top notch and easy to
on April 2, 2026
Posted by: Revisroy321
[This review was collected as part of a promotion.] I absolutely love these galaxy phones. My jobs keeps me on the road alot. Alot of time in motels and driving and from streaming movies to gaming to navigation, picture taking iv not found anything these s25 ultras couldn't do, The best of the best,
Iv been using samsung phones for years and will continue to use Samsung phones...
Iv been using samsung phones for years and will continue to use Samsung phones...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ultra has an AMAZING camera
on April 3, 2026
Posted by: Radardkooy
[This review was collected as part of a promotion.] I live the galaxy A.I. with my Ultra 25. I use my phone for everything including work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesomeness 👌
on April 3, 2026
Posted by: Mrjohnson69
[This review was collected as part of a promotion.] The galaxy AI is unbelievable!!!! And the phone is simple and can link straight to Samsung tvs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy S25 ultra.
on April 3, 2026
Posted by: Driver
[This review was collected as part of a promotion.] Having a cellphone in today's world has become a basic necessity. The Samsung Galaxy S25 has overall exceeded all my expectations.
Design & Build
The most notable physical change is the large device significantly more ergonomic and comfortable to hold.
Protection:
Features Gorilla Glass Armor 2 on both the front and back, which offers improved drop resistance.
AI
The phone understands what is on your screen across different apps. For example, if you have searched a travel video on youtube and have your Notes app open, you can ask the AI to "summarize this video into my notes," and it will transcribe the key info without you switching back and forth. Which helps with all the traveling i do for work.
Human-Like Interaction:
Gemini Live feels much more natural. You can interrupt it, pivot the conversation, and it remembers the context of previous conversation.
Design & Build
The most notable physical change is the large device significantly more ergonomic and comfortable to hold.
Protection:
Features Gorilla Glass Armor 2 on both the front and back, which offers improved drop resistance.
AI
The phone understands what is on your screen across different apps. For example, if you have searched a travel video on youtube and have your Notes app open, you can ask the AI to "summarize this video into my notes," and it will transcribe the key info without you switching back and forth. Which helps with all the traveling i do for work.
Human-Like Interaction:
Gemini Live feels much more natural. You can interrupt it, pivot the conversation, and it remembers the context of previous conversation.
Value
5
Written by a customer while visiting Samsung US