Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,253 Reviews)
Rating breakdown 22,253 reviews
5 Stars
19,089
4 Stars
2,432
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Wonderful!
on April 1, 2026
Posted by: InkedLeather00
[This review was collected as part of a promotion.] This has been the best phone I have owned! I love the camera and note taking abilities. It has made my life so much easier!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the Best
on April 1, 2026
Posted by: Beanksy
[This review was collected as part of a promotion.] Over the years, I have used Samsung phones. S25 Ultra has been the best phone, either by quickness and the camera as well. The camera options are amazing as well as the outcome of my photos. All I can say is Thank You!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most user friendly professional & personal use
on April 1, 2026
Posted by: SpeedRacer
[This review was collected as part of a promotion.] I've owned Samsung smart phones since first model was released. I used another brands products in my industry on a daily & no one could ever convert me to Samsung's competition. Especially with this S25 Ultra I own. I never have dropped calls neither does my wife nor my two friends have S25 phones. Our friends with competor's phone with the same phone service are always dropping calls on longconversations.
The features on S25 Ultra are amazing the Galaxy AI features are always on edge & updating with new tech. The Smart View option has always been trouble & glitch free. I can watch hours of video off my phone or work from my phone off the TV screen without any issues whatsoever.
Samsung Note feature is my go to. I use this for my business for typing letters before printing them or faxing them. I send everything to my printers from this phone. Or I will take Samsung Note & send a Fax straight from my phone with a app. The Smart Things options are also a great add on from Samsung on S25 Ultra can run all home smart devices from my phone.
The pen option in S25 Ultra is a life saver in filling out special documents that's a rare occasion this phone cannot auto fill a document. I've had this device sign & fill documents without using a pen or finger unlike any device previously or currently on the market ( other than S26 Ultra maybe ) Camera takes the best pics. I'm under a lot of crawlspaces. Owner Pest Control bus. Little or no light in close tight places takes great pics.
The features on S25 Ultra are amazing the Galaxy AI features are always on edge & updating with new tech. The Smart View option has always been trouble & glitch free. I can watch hours of video off my phone or work from my phone off the TV screen without any issues whatsoever.
Samsung Note feature is my go to. I use this for my business for typing letters before printing them or faxing them. I send everything to my printers from this phone. Or I will take Samsung Note & send a Fax straight from my phone with a app. The Smart Things options are also a great add on from Samsung on S25 Ultra can run all home smart devices from my phone.
The pen option in S25 Ultra is a life saver in filling out special documents that's a rare occasion this phone cannot auto fill a document. I've had this device sign & fill documents without using a pen or finger unlike any device previously or currently on the market ( other than S26 Ultra maybe ) Camera takes the best pics. I'm under a lot of crawlspaces. Owner Pest Control bus. Little or no light in close tight places takes great pics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product!
on April 1, 2026
Posted by: Kktinylegs
[This review was collected as part of a promotion.] I enjoy this device highly! The Galaxy AI is amazing straight down to the specs of the camera! The touchscreen is undeniably remarkable 👏
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I loved this product for its functionality.
on April 1, 2026
Posted by: Sirena36
[This review was collected as part of a promotion.] I device with galaxy AI included makes it easier and council to create what I like best, Just a wonder
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and a wonderful ca
on April 1, 2026
Posted by: Hazbin666
[This review was collected as part of a promotion.] The galaxy AI is amazing to use and so easy. The s pen is a wonderful addition and it is so smooth and honestly indestructible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone heats up
on April 1, 2026
Posted by: muzet4sho
[This review was collected as part of a promotion.] The product heats up very fast esp on rideshare. It cannot stand long hours
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hello Muzet4sho, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team to assist you anytime you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The AI powerhouse
on April 1, 2026
Posted by: Goofy2
[This review was collected as part of a promotion.] The Samsung galaxy S25 ultra solidifies its position as the king of premium smartphones, blending peak engineering whit more refined, ergonomic design. While snapdragon 8 gen 4 chip provides unrivaled speed, the true soul of this device is Galaxi AI.
Value
5
Written by a customer while visiting Samsung US