Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,253 Reviews)
Rating breakdown 22,253 reviews
5 Stars
19,089
4 Stars
2,432
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
The Next Big Thing Never Left
on April 1, 2026
Posted by: Aspero
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra as my daily driver, and overall, it’s one of the most complete phones I’ve owned.
What stands out immediately is how smooth everything feels. Whether I’m jumping between apps, handling emails, or just multitasking throughout the day, there’s no lag or slowdown. It keeps up without me ever having to think about it, which is exactly what I want in a phone.
The display is easily one of my favorite parts. It’s sharp, bright, and just looks premium across the board. Watching videos, reviewing documents, or even simple scrolling feels clean and responsive.
Battery life has been solid for me. I can get through a full day of consistent use without worrying about charging, which makes a big difference with how much I rely on my phone.
The camera system has been very reliable. I’ve been especially impressed with the zoom—it’s actually useful, not just a spec. Photos come out sharp and detailed, and dont get me started on Galacy Ai as it is one of one!
Build quality feels great in hand. It has that solid, premium feel, and I still find the S Pen useful for quick notes and staying organized throughout the day.
If I had to be critical, it doesn’t feel like a huge leap from previous models, but more of a refinement. That said, everything it does, it does really well.
Overall, this phone just works. It’s consistent, powerful, and fits seamlessly into my day without friction, which is ultimately what matters most to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big screen Big features, outstanding fon.
on April 1, 2026
Posted by: PimpZiggy
[This review was collected as part of a promotion.] Galaxy AI should be considered a friend from the future. While watching a movie, i keep track of my company's fleet on the road. I use the s-pen to take quick notes while on a call or or write a text letting it convert itself. Using AI to answer specific questions or giving me various information about the world. Thank you for creating a camera where I can store my memories in different ways and edit them all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra
on April 1, 2026
Posted by: Philip
[This review was collected as part of a promotion.] I love my phone. My Galaxy S 25 Ultra is the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone never gives me any technical problem
on April 1, 2026
Posted by: Sweetpea87
[This review was collected as part of a promotion.] I love my phone it never gives me any problems the battery lasts for days it has a pen and the coloring book the camera is magnificent and it has tons and tons of storage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features
on April 1, 2026
Posted by: Ballentines
[This review was collected as part of a promotion.] I love the features of the the phone like the full picture views the camera lens have and the AI feature is a great help with navigating the phone and other apps and information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
MISS MY NOTE 9
on April 1, 2026
Posted by: TangoWhisky
[This review was collected as part of a promotion.] Traded in for a 2018 Note 9 and have regretted it since day one. The lack of the older, simpler features is incredibly frustrating—things like the notification light, and placing the S Pen on the left side when approximately 90% of humans are right-handed.
Don’t even get me started on the downgraded S Pen design with all the added camera lenses—figure it out. The alarm won’t go off when the phone is powered off… yes, that used to be a thing. The battery level bubble is now difficult to read at certain times, and the app drawer only scrolls up and down with no option to switch back to side-to-side navigation when opened.
Overall, this feels like an absolute downgrade in every sense of the simple, user-friendly interface that used to make the Note 9 King of the Hill!!
Value
2
Response from Samsung USBy R&R Team, April 6, 2026
Hello TangoWhisky, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a learning curve as you adjust to different features. We have provided a link to the complete manual for your device to help you with the updated features including edge lighting rather than notification lights you may be accustomed to, as well as the new features like Galaxy AI. We have also provided a link to an article to help you with the redesigned S Pen features available on your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone dose everything for me and I mean it!!!
on April 1, 2026
Posted by: slm420
[This review was collected as part of a promotion.] Without my phone my daily life is a struggle to get through and I can't maintain daily task or things that need to be done without so having it makes my life manageable
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Shawnee KS
Expertise:Intermediate
Verified Purchase:Yes
I use an insulin pump and use an app to manage my diabetes. The t-slim app disconnects several times a day.
I would recommend this to a friend!
Written by a customer while visiting Samsung US