Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,248 Reviews)
Rating breakdown 22,248 reviews
5 Stars
19,085
4 Stars
2,431
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
This product has a lot of system fault, the AI tha
on March 31, 2026
Posted by: Good2Go
[This review was collected as part of a promotion.] Yes, the AI on there changes settings, lags, my phone, it's just being aggravating, trying to work my phone and because of the AI, it has a lag. Slow response.Sometimes I can't even get the power button to come up
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hi there Good2Go, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you maximize the speed and responsiveness of your device at your convenience. We have also shared a link to the complete manual to help you adjust any settings or disable features you are not interested in using. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 31, 2026
Posted by: Skeets
[This review was collected as part of a promotion.] Galaxy AI blows the competition out of the water. You get what you pay for and this phone is the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most user friendly phone I've used
on March 31, 2026
Posted by: Bazinje2
[This review was collected as part of a promotion.] Makes managing all of my work and personal apps such a breeze. Samsung Pass is a lifesaver when you have so many logins for different websites and apps. Galaxys Gemini and also the galaxy AI search makes searching and finding the answers to things seamless. On top of all the amazing user friendly features they also have an outstanding camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The s25s AI has made my daily life so much easier!
on March 31, 2026
Posted by: AlphaOmega
[This review was collected as part of a promotion.] I’ve been using the S26 Ultra, and the Galaxy AI is a total game-changer. Between managing a busy warehouse and keeping up with my software engineering classes, I need tech that actually helps me stay organized.
This phone does exactly that. Whether I'm using it to summarize long documents for school or stay on top of things at work, it feels like the AI is actually working with me to save time. It’s rare to find a device that makes a noticeable difference in your daily routine, but this one definitely delivers.
This phone does exactly that. Whether I'm using it to summarize long documents for school or stay on top of things at work, it feels like the AI is actually working with me to save time. It’s rare to find a device that makes a noticeable difference in your daily routine, but this one definitely delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy AI Features are Amazing!
on March 31, 2026
Posted by: BMoney
[This review was collected as part of a promotion.] I purchased the Galaxy s25 Ultra because I work in custom home construction industry. The Samsung Galaxy AI feature allows me to generate Concept Designs quickly for homeowners. It also allows me to send measurements using the stylus with precise drawings or make changes and send to everyone on my team. I highly recommend the Samsung Galaxy!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on March 31, 2026
Posted by: MomontheGo
[This review was collected as part of a promotion.] I use my phone for gaming and social media mostly and the battery is fabulous! I also love the camera on this phone as im constantly taking pictures. The super fast charging is super convenient for those times when I do use my phone more then usual.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is for the most part is great!
on March 31, 2026
Posted by: Montanamomma116
[This review was collected as part of a promotion.] This phone is awesome. Has a lot of features, better memory, and runs really fast. The downside is the ease of the pen and function. I dont use it as often as I had hoped (reason I bought it) because the notes app and functions aren't user friendly. There is so much going on the updates are more frequent than I am used to, and its wider body doesn't fit in many pockets so I need to carry it in my purse all the time which isn't convenient sometimes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
One of my favorite phones !
on March 31, 2026
Posted by: Galaxy4evaa
[This review was collected as part of a promotion.] I really love this phone the size of it is wonderful and the pen is one of my favorite accessories on it.
I never really used chat GPT but the Galaxy AI and Gemini I literally use them daily. They help me with so many aspects of my life between home work my scheduling just answers to questions I need everything so seamless and fast.
I never really used chat GPT but the Galaxy AI and Gemini I literally use them daily. They help me with so many aspects of my life between home work my scheduling just answers to questions I need everything so seamless and fast.
I also play a lot of games on this phone which the large screen the graphics look great on it and the pen makes it even easier for me Because I have fat fingers lol. I have purchased every model since the note up until this latest model in my opinion they really are the best.
Value
5
Written by a customer while visiting Samsung US