Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Beautifully constructed with power and speed
on March 11, 2025
Posted by: IllinoisBucsFan
[This review was collected as part of a promotion.] This phone's design still catches my eye each and every day. The design, quality feel and bright, crisp screen are like no other.
Seamlessly go from work to play and back to work again. The quick, responsive and genuinely fun, day to day use of this phone is enough in itself.
But there's more. Audio Eraser gives me the ability to remove background noise from videos is great. Taking concert videos with the ability to remove all the chatter and poor, nearby singers, makes the video 'works of art'.
Samsung DeX is better than ever! Having the ability to use your phone, on a TV, as a computer...? Wow! Planning that summer vacation with the entire family was easier than ever. Itinerary, flights, slideshows, points of interest, all on the big screen and easy to see and share using DeX.
Larger phone screen and lighter weight!?! Samsung is at the top of their game when it comes to design!
Great form and function. Great choice for a phone. The Best Phone, period.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless interface
on March 11, 2025
Posted by: Lexnado13
[This review was collected as part of a promotion.] I absolutely love my new phone!
I love how I can seamlessly respond to messages, emails and interact on other apps in little pop up boxes while I'm on a completely different screen.
There are so many other convenient features that I'm discovering daily. This phone is definitely 5 stars.
I love how I can seamlessly respond to messages, emails and interact on other apps in little pop up boxes while I'm on a completely different screen.
There are so many other convenient features that I'm discovering daily. This phone is definitely 5 stars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely stunned by it
on March 11, 2025
Posted by: CainTheWanderer
[This review was collected as part of a promotion.] The speed with which the phone moves between apps, jumps from WiFi to 5G, the power of the camera. This phone is unbelievable, I can't even believe I have something this sleek and advanced.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is reliable with new awesome features
on March 11, 2025
Posted by: SamsungerNew
[This review was collected as part of a promotion.] The magic Ai from samsung is in another world, it literally feels like magic.
The phone is very reliable from the connectivity point of view which I changed my previous mobile, from a anothe maker, for.
The phone is processing power is enormours while the screen is flawless.
The phone is very reliable from the connectivity point of view which I changed my previous mobile, from a anothe maker, for.
The phone is processing power is enormours while the screen is flawless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
When I buy a touch screen sometimes is not work
on March 11, 2025
Posted by: Ali1985
[This review was collected as part of a promotion.] I didn't get the 50-dollar discount Samsung shop app is trouble I ordered many times and canceled and ordered again problem same earbuds price showing 19 dollars something and they charged me 79 dollars cents when I bought a new phone 25ultra touch screen sometimes did not work and a few apps not work properly I contacted the assistant but the assistant could not help me with that issue and disconnected when need help with a conversation I tried again the next assistant did the same they are not helping me when need help a help every one poor experience this time helper don't care the customer service
Value
1
Response from Samsung USBy R&R Team, March 12, 2025
Hello Ali1985, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when you have a brand new device that is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the display responsiveness and applications not functioning as expected. We have also shared a link to the Samsung Support Team if these experiences continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Simply outstanding!
on March 11, 2025
Posted by: Smarasca
[This review was collected as part of a promotion.] Having owned the past 5 generations of the S Ultra series, I really didn't think that you could improve on the S24 Ultra, but I was wrong. They took every wonderful thing about that device and made it better, and more comfortable to use to boot. This phone is outstanding. It is faster, lighter, the screen is gorgeous, and the rounded edges of the frame are just so comfortable to hold. I am completely in love.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flagship experience
on March 11, 2025
Posted by: UncleMoke
[This review was collected as part of a promotion.] !Absolutely thrilled with my S25 Ultra! The camera is phenomenal, capturing stunning detail. Performance is blazing fast, and the gorgeous display with its slim bezels is truly immersive. I'm also loving the multi-app functionality and the incredibly useful audio eraser! Plus, the freebies – fast charger, case, and 4 smart tags! Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New S25 Ultra
on March 11, 2025
Posted by: Mustanggt46
[This review was collected as part of a promotion.] This phone is great, however the battery life of the last 2 versions has gotten worse. Not sure what's causing the battery life to change so dramatically as I haven't added any additional apps. Other than the battery life the phone does exactly as expected from Samsung.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there Mustanggt46, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you and we would love to help you maximize your battery life. We have provided a link to a few troubleshooting guides to help you at your convenience. We have also shared a linkto the Samsung Support Team if this experience continues with your device, or you have questions. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US