Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
The fastest phone I've ever used in my life!
on March 11, 2025
Posted by: M7mdMagid
[This review was collected as part of a promotion.] It's good for everyday tasks, it's so fast and smooth, and the ai is next level and better than any other smartphone company out there right now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another stellar flagship model
on March 11, 2025
Posted by: Turbogeyer
[This review was collected as part of a promotion.] The S25 performs flawlessly across the entire spectrum. The stunning display wows from pictures to hd video and games. The audio surrounds you immerses you into what's on the screen.
Great battery life. Innovative AI integration. Fast performance. This phone is another hit for Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fast but not a vast improvement over my s22 ultra
on March 11, 2025
Posted by: MRod72
[This review was collected as part of a promotion.] Let me start by saying that I had the S22 Ultra since its launch, and it was a solid phone with a significant upgrade for me. It offered many new features, although some things were missing—though it seems that always happens with new models. I decided to upgrade to the S25 Ultra, and day-to-day, it feels pretty much the same as my previous S22.
The performance is definitely better, and it doesn’t heat up when using Android Auto. However, the AI features appear negligible, if not unnoticeable. Many people have complained about the S-Pen missing the shutter button due to the removal of Bluetooth functionality, but I didn't find that to be a big deal.
One of my favorite Android features was the retinal scanner unlock that was on the Note 8.
In conclusion, if you’re looking to upgrade for better battery life or improved performance, this might not be the right phone for you. The battery life is only slightly better than my previous S22, and the performance in terms of speed and handling day-to-day tasks feels pretty similar. I suggest saving your money, keeping your old phone, and helping the planet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone -even better camera!
on March 11, 2025
Posted by: Osuford
[This review was collected as part of a promotion.] This is a great phone, it was definitely worth it to step up to the S25 Ultra. I do not feel like it is too big, still a good size for single hand operation, but if you have smaller hands it might be a little too big.
I have not used the S-Pen too much, but the drawing that I have done with it, it works flawlessly. Ir does not work as a the camera button like the ones in the past have.
The camera is amazing! Beautiful pictures and a fantastic zoom. This is by far the best camera I have had on a phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly nice upgrade from S23 Ultra
on March 11, 2025
Posted by: PghCigarLover
[This review was collected as part of a promotion.] The change to the S25 Ultra was subtle. Not revolutionary but evolutionary... didn't use the Bluetooth part of the Pen but all the other uses which are still there.
Going back to a totally flat screen makes screen protector installs easier
The Gemini integration is great. Not sure how much of that would have been avaliable to me with my old S23 Ultra without the CPU upgrade in the S25 Ultra
Still playing with the Now Brief not too much appearing yet. Hoping that as the phone learns my habits it will show me more. Quick access on my lock screen if needed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
How is the camera worse?
on March 11, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Before I get to the bad, the phone performance overall has been good. The day to day use is fast, the screen is easy to read outdoors in bright light, and the battery life has been good.
The things Im disappointed by. Fast charging is not very fast compared to other phones, and they opted to not use the latest available battery tech which could have given us more capacity or a thinner phone. I'm guessing the thinner variant coming out later will have this battery.
The design is ok, the s25 plus is nicer to hold but this does have a premium feel. I don't like the camera lenses that stick up a little allowing for dirt and lint to accumulate underneath over time.
As far as cameras and picture quality, im sorry to say I'm very disappointed. If there is any motion the picture will be blurry, so trying to take pictures of my 2 year old daughter is almost impossible. Outdoors it does a decent job but I feel like the vivid and vibrant pictures that Samsung was known for are now more dull. The portrait photos don't always do a good job separating the main subject from the background.
I understand there is a big focus on video this year but I don't record many videos so I don't have an opinion.
I really hope that the photo experience improves with future updates.
The things Im disappointed by. Fast charging is not very fast compared to other phones, and they opted to not use the latest available battery tech which could have given us more capacity or a thinner phone. I'm guessing the thinner variant coming out later will have this battery.
The design is ok, the s25 plus is nicer to hold but this does have a premium feel. I don't like the camera lenses that stick up a little allowing for dirt and lint to accumulate underneath over time.
As far as cameras and picture quality, im sorry to say I'm very disappointed. If there is any motion the picture will be blurry, so trying to take pictures of my 2 year old daughter is almost impossible. Outdoors it does a decent job but I feel like the vivid and vibrant pictures that Samsung was known for are now more dull. The portrait photos don't always do a good job separating the main subject from the background.
I understand there is a big focus on video this year but I don't record many videos so I don't have an opinion.
I really hope that the photo experience improves with future updates.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hello BrianFlowers, we appreciate you sharing your experience of your Sasmsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the speed and display of your device. We would love to help you with the camera of your device to help you get the best possible photos. We have provided links to a few articles below to help you at your convenience with the camera. We have also shared a link to the Samsung Support Team if this matter continues, or you have any questions as you continue using your new phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of Favorite Purchase
on March 11, 2025
Posted by: SanNoel78
[This review was collected as part of a promotion.] I recently upgraded to the new Samsung Galaxy 25 Ultra, and I'm absolutely thrilled with it. I chose this phone because I needed a powerful device that could handle both my personal and professional needs, and the specs were simply too impressive to ignore.
The first thing that struck me was the stunning new design. The camera module is particularly beautiful, a real eye-catcher. The large display is incredible for watching TV shows and movies. The colors are vibrant, and the clarity is exceptional. It truly enhances the viewing experience.
The camera on the Galaxy 25 Ultra is nothing short of amazing. It captures incredibly detailed photos in all lighting conditions. The images are crisp, and the colors are accurate. I'm especially impressed with [mention a specific feature you love, e.g., the zoom capabilities, the night mode, etc.]. It has become my go-to device for capturing memories.
I never thought I'd be so attached to a stylus, but the S Pen has completely changed my perspective. It's now an essential part of my workflow. It feels weird to even consider a phone without one now. I use it for taking notes, sketching, and even navigating the phone. It's incredibly precise and responsive.
The Galaxy 25 Ultra handles everything I throw at it with ease. Multitasking is seamless, and there's no lag whatsoever. The powerful processor ensures smooth performance, whether I'm working, gaming, or watching videos.
The first thing that struck me was the stunning new design. The camera module is particularly beautiful, a real eye-catcher. The large display is incredible for watching TV shows and movies. The colors are vibrant, and the clarity is exceptional. It truly enhances the viewing experience.
The camera on the Galaxy 25 Ultra is nothing short of amazing. It captures incredibly detailed photos in all lighting conditions. The images are crisp, and the colors are accurate. I'm especially impressed with [mention a specific feature you love, e.g., the zoom capabilities, the night mode, etc.]. It has become my go-to device for capturing memories.
I never thought I'd be so attached to a stylus, but the S Pen has completely changed my perspective. It's now an essential part of my workflow. It feels weird to even consider a phone without one now. I use it for taking notes, sketching, and even navigating the phone. It's incredibly precise and responsive.
The Galaxy 25 Ultra handles everything I throw at it with ease. Multitasking is seamless, and there's no lag whatsoever. The powerful processor ensures smooth performance, whether I'm working, gaming, or watching videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth Seamless
on March 11, 2025
Posted by: Girlypop
[This review was collected as part of a promotion.] I like the smooth feel of the keyboard. Very responsive. Camera is amazing ofc
Value
5
Written by a customer while visiting Samsung US