Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
The AI features in this are amazing.
on March 12, 2025
Posted by: Metapranksters
[This review was collected as part of a promotion.] The new line is amazing and everything integrates with the older devices I have as well, I use my galaxy to draw, create and learn and with the new AI function you can do it all. I've had it write me a business plan that would have taken me hours to do in seconds and it was perfect but it doesn't have to be all work. and it's great with kids too because you can get them to use their imagination and dream up incredible stories and it will write them and then you can have it paint you a picture of it. It's all just seamless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Lost features
on March 12, 2025
Posted by: DisappointedCustomer
[This review was collected as part of a promotion.] Sadly this phone is a downgraded version of the older S ultra phones. How can you not upgrade the battery or downgrade the s Pen? Features keep getting taken away and phones aren't the upgrade that people want anymore. Felt like a downgrade.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you maximize the battery life, and discover the redesigned features of the S Pen for the best possible experience with your new phone. We have provided links to troubleshooting guides for the battery life of your device, and an article to help you discover ways to use the new S Pen of your phone. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can now use with your phone to control specific functionality. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Breathtaking device
on March 12, 2025
Posted by: Theking11
[This review was collected as part of a promotion.] The fact that I can seamlessly connect my PC to my phone and use them simultaneously is amazing and so smooth connected my rog ally to it and for some reason the fps jumped and audio erasure had took a video of my sister at softball game wind was insane but the fact that I could focus only on their teams chant and their call outs blew my mind
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Galaxy Phone
on March 12, 2025
Posted by: RayPhone
[This review was collected as part of a promotion.] Seamless actions across apps and audio eraser function also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is nearly perfect
on March 12, 2025
Posted by: Joven334
[This review was collected as part of a promotion.] I would rate this phone a 5 star but i have a couple of gripes for this phone. The two main things that bothers me is regarding the removalofthe s pen Bluetooth capabilities and substituting messages rcs messages with Google messages. I also forgot to mention charging each user for using the Gemini Ai feature is kind not what I signed up for.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S 25 ultra
on March 12, 2025
Posted by: VKrish
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is an impressive flagship smartphone that takes mobile technology to new heights. The device features a stunning 6.8-inch Dynamic AMOLED 2X display, offering vibrant colors and crisp details, perfect for both media consumption and gaming. The design is sleek, with premium materials that feel solid in the hand, while still being relatively lightweight.
Performance-wise, the S25 Ultra is powered by a top-of-the-line processor (likely the latest Exynos or Snapdragon), ensuring smooth performance and speed, whether you're multitasking, gaming, or using demanding apps. The device comes with ample RAM, making it one of the most capable smartphones in terms of performance.
One of the standout features is the camera system, with an advanced quad-lens setup that delivers exceptional image quality. The 200MP main sensor is a game-changer, capturing sharp and detailed photos even in low-light conditions. The telephoto and ultra-wide lenses are equally impressive, offering versatility for different shooting scenarios.
Battery life is also impressive, with the S25 Ultra comfortably lasting through a full day of use, and it supports fast charging, wireless charging, and reverse wireless charging, ensuring that you stay powered up throughout the day.
Software-wise, Samsung's One UI continues to enhance the Android experience, offering a smooth and feature-rich interface with regular updates.
Overall, the Samsung Galaxy S25 Ultra is a powerhouse of a phone,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely shocked with speakers, features, speaker
on March 12, 2025
Posted by: Love2samsungnew25ultra
[This review was collected as part of a promotion.] I'm extremely amazed by this phone and I'm sure this is the top phone of 2025. It is easy to use , very fast and wonderful speakers.
For tiktok, youtube, gaming it works perfectly. I really loved the speed , graphics, sound it's just wow.
Cameras and videos recording i can't explain each and everything is perfect and I don't need any other phone because it's the phone I was looking for. And I heartily appreciate the efforts and new changes of Samsung team specially in AI platform. Thanks and good luck
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is an amazing device.
on March 12, 2025
Posted by: TechFoster
[This review was collected as part of a promotion.] I love my device my s25 ultra is amazing it's my daily driver it never leaves my side. It is tough I never had a screen protector on it and there are no scratches. The camera zoom is beyond belief 100x. The speed is crazy. Dex is amazing to have a hidden computer on a phone. Just don't make it an acronym.
Value
5
Written by a customer while visiting Samsung US