Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,984 Reviews)
Rating breakdown 26,984 reviews
5 Stars
23,177
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1
When I buy a touch screen sometimes is not work
on March 11, 2025
Posted by: Ali1985
[This review was collected as part of a promotion.] I didn't get the 50-dollar discount Samsung shop app is trouble I ordered many times and canceled and ordered again problem same earbuds price showing 19 dollars something and they charged me 79 dollars cents when I bought a new phone 25ultra touch screen sometimes did not work and a few apps not work properly I contacted the assistant but the assistant could not help me with that issue and disconnected when need help with a conversation I tried again the next assistant did the same they are not helping me when need help a help every one poor experience this time helper don't care the customer service
Value
1
Response from Samsung USBy R&R Team, March 12, 2025
Hello Ali1985, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when you have a brand new device that is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the display responsiveness and applications not functioning as expected. We have also shared a link to the Samsung Support Team if these experiences continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Simply outstanding!
on March 11, 2025
Posted by: Smarasca
[This review was collected as part of a promotion.] Having owned the past 5 generations of the S Ultra series, I really didn't think that you could improve on the S24 Ultra, but I was wrong. They took every wonderful thing about that device and made it better, and more comfortable to use to boot. This phone is outstanding. It is faster, lighter, the screen is gorgeous, and the rounded edges of the frame are just so comfortable to hold. I am completely in love.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flagship experience
on March 11, 2025
Posted by: UncleMoke
[This review was collected as part of a promotion.] !Absolutely thrilled with my S25 Ultra! The camera is phenomenal, capturing stunning detail. Performance is blazing fast, and the gorgeous display with its slim bezels is truly immersive. I'm also loving the multi-app functionality and the incredibly useful audio eraser! Plus, the freebies – fast charger, case, and 4 smart tags! Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New S25 Ultra
on March 11, 2025
Posted by: Mustanggt46
[This review was collected as part of a promotion.] This phone is great, however the battery life of the last 2 versions has gotten worse. Not sure what's causing the battery life to change so dramatically as I haven't added any additional apps. Other than the battery life the phone does exactly as expected from Samsung.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there Mustanggt46, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you and we would love to help you maximize your battery life. We have provided a link to a few troubleshooting guides to help you at your convenience. We have also shared a linkto the Samsung Support Team if this experience continues with your device, or you have questions. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing everything
on March 11, 2025
Posted by: Tootii
[This review was collected as part of a promotion.] Amazing phone,amazing features,amazing battery life,amazing super fast charging, amazing storage, literally amazing just amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
IA in other level
on March 11, 2025
Posted by: Jose09
[This review was collected as part of a promotion.] Excellent cell phone, enough battery life, seamless actions across apps, amazing AI. The AI is the most important addition; it is easy to use and helps with all needed tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast processor and great camera
on March 11, 2025
Posted by: MurseJO
[This review was collected as part of a promotion.] I upgraded from s22 ultra and noticeably there is a big difference with the speed and quality of the pictures it produces.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade
on March 11, 2025
Posted by: Grumpywarner
[This review was collected as part of a promotion.] I upgraded from Note 20 Ultra and this phone is a big upgrade. Much faster and switching between apps is quick and intuitive. I mostly use the phone for personal use and some work use, like emails and scheduling. I couldn't be happier. The battery lasts all day and screen looks great. Only thing I miss is the Bluetooth for the S Pen. Other than that I would call it perfect.
Value
5
Written by a customer while visiting Samsung US