Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,259 Reviews)
Rating breakdown 22,259 reviews
5 Stars
19,093
4 Stars
2,433
3 Stars
433
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Not happy no external storage gets hot and won't c
on March 30, 2026
Posted by: Willowrain
[This review was collected as part of a promotion.] Not happy with this phone not enough storage gets hot and won't charge
Value
3
Response from Samsung USBy R&R Team, April 2, 2026
Hey Willowrain, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important your device is to you for a range of daily tasks, and we would love nothing more than to help you resolve the frustrations you mention experiencing with your device. We have provided links to articles to help you troubleshoot the temperature and charging of your device. We have also provided a link to the Samsung Support Team to assist you with storage expansion if you are finding the storage insufficient for your needs, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to Use
on March 30, 2026
Posted by: Bongo13
[This review was collected as part of a promotion.] I love all the features.. how easy the phone is to use. The AI answers all of my questions. The camera feature are prime.. everyone always says what a great picture i have. E
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, reliable, and worth every day
on March 30, 2026
Posted by: TrailTechUser
[This review was collected as part of a promotion.] I’ve been using this Samsung 25 ultra daily, and it has become a key part of both my work and personal life. The performance is smooth and consistent, even when multitasking between apps, browsing, and streaming. I rarely experience any lag, which makes a big difference during busy days.
The display is one of my favorite features. Whether I’m watching videos, scrolling through content, or reading, everything looks sharp and vibrant. It’s easy on the eyes even during longer use.
The camera stands out as well. I use it a lot for photos during hikes and everyday moments, and the quality is impressive. The zoom and clarity make it feel like I’m carrying a professional camera in my pocket.
Battery life has been reliable for me throughout the day with regular use, including social media, calls, and video streaming. Fast charging is also convenient when I need a quick boost.
Overall, it feels like a well-rounded device that delivers in every area I personally care about—performance, camera, display, and reliability. It fits naturally into my daily routine without any issues.
The display is one of my favorite features. Whether I’m watching videos, scrolling through content, or reading, everything looks sharp and vibrant. It’s easy on the eyes even during longer use.
The camera stands out as well. I use it a lot for photos during hikes and everyday moments, and the quality is impressive. The zoom and clarity make it feel like I’m carrying a professional camera in my pocket.
Battery life has been reliable for me throughout the day with regular use, including social media, calls, and video streaming. Fast charging is also convenient when I need a quick boost.
Overall, it feels like a well-rounded device that delivers in every area I personally care about—performance, camera, display, and reliability. It fits naturally into my daily routine without any issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 30, 2026
Posted by: Fordsho76
[This review was collected as part of a promotion.] It's been a great phone. No problems, no issues, it has a great memory
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My S25 ultra review
on March 30, 2026
Posted by: Rusinki
[This review was collected as part of a promotion.] Nice phone can't really complain except biometrics fingers scanned don't really work like on my oneplus 9pro, 75% on time don't work for me unfortunately. AI is ok helpful in some cases
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I really love the s25 ultra and the way I can use
on March 30, 2026
Posted by: Corvette
[This review was collected as part of a promotion.] The best ever I can use it to find think that I need to know and my pictures are very clear when I use my camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on March 30, 2026
Posted by: Scootercrunch
[This review was collected as part of a promotion.] Use phone for AI, text, media, and love the features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ashley's S25 Ultra
on March 30, 2026
Posted by: Ashom57917
[This review was collected as part of a promotion.] I use my S25 ultra for a variety of life's aspects. I use it work work, communication with superiors in my company and it never fails, examples: texting, email, and calls. This phone hasn't yet me down and runs fast and effectively.
For my personal life, I take family photos and they always turn out great. Im also into astrophotography and its amazing what this phone can do, the camera is top tier! I also use it for social media and video streaming, the clearness of videos on this phone are top notch.
Value
5
Written by a customer while visiting Samsung US