Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,983 Reviews)
Rating breakdown 26,983 reviews
5 Stars
23,177
4 Stars
2,987
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great phone
on March 11, 2025
Posted by: Ultra1
[This review was collected as part of a promotion.] The new Galaxy S25 Ultra works very well. It has good connectivity and processor speed. The camera takes good photos. It would be nice if there was less bloatware installed from the factory.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pretty good phone.
on March 11, 2025
Posted by: Scarlett10
[This review was collected as part of a promotion.] I'm going to list the things I'm unhappy with first, the flat glass screen... The old curved design was better.
Why is there no SD card support????
We've been asking this for years. This is the model that should have it expendable memory SD slot!
Battery life is okay. I'm having to charge it a couple times a day. I'm not sure if I have to do with reception.
I do stream a lot of Netflix daily.
I upgraded from a Note 10 Plus and this is a big upgrade.
There's about 10 times more settings that need to turn off to make it your own.
including removing apps that have privacy issues.
I don't use the AI features at all.
Cameras is really good.
Why is there no SD card support????
We've been asking this for years. This is the model that should have it expendable memory SD slot!
Battery life is okay. I'm having to charge it a couple times a day. I'm not sure if I have to do with reception.
I do stream a lot of Netflix daily.
I upgraded from a Note 10 Plus and this is a big upgrade.
There's about 10 times more settings that need to turn off to make it your own.
including removing apps that have privacy issues.
I don't use the AI features at all.
Cameras is really good.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi Scarlett10, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the design and appearance of your device will take time to feel natural in your hand and natural during usage. We would love to help you best align the software and settings of your device, and truly love using your new device every day. If you are finding the storage to be insufficient for your usage, we would love to help you expand the storage of your device with cloud based digital options. The removal of the micro SD card has helped to create a more durable and water resistant device. We have provided links to a few articles to help you maximize the battery life of your device. Lastly, we have provided links to the full device manual and the Samsung Support Team to integrate the features of Galaxy AI in to your usage, align the settings to your preferences, and answer any questions that may come up as you continue exploring your new phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Tis product has great quality
on March 11, 2025
Posted by: Ezcope
[This review was collected as part of a promotion.] I love everything about it and unveiled it with u and I love it so beautiful that you have to do with your family so much more beautiful things yhzn
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek design
on March 11, 2025
Posted by: Tiltedimond
[This review was collected as part of a promotion.] Upgraded from s23 ultra. Love the new sleek design. Feels comfortable in my hand. Not bricky as I expected. Beautiful screen for either gaming, scrolling social media, or catching up on shows. If you have a s23 ultra or older would recommend the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek yet powerful.
on March 11, 2025
Posted by: Snowlegacy5908
[This review was collected as part of a promotion.] The camera works amazingly well. The phone is super responsive. The magic eraser and Samsung AI features are out of this world.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 11, 2025
Posted by: Fyah8917
[This review was collected as part of a promotion.] Been taking a lot of sceneries and I need that audio eraser works really great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is excellent
on March 11, 2025
Posted by: Fenix7205
[This review was collected as part of a promotion.] I change this phone by my s22 ultra, I love Samsung phones. S25 ultra is great for me. Its camera is very useful for me. I love alnost everything of my S 25 ultra just there is one thing that I don't like it, it's the S pen because don't have Bluetooth. I'm happy with my phone. Thank you Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device. Feels like a 1000 dollar phone
on March 11, 2025
Posted by: QUIGON
[This review was collected as part of a promotion.] Super quick and the camera is good. Feels different but good.
Value
5
Written by a customer while visiting Samsung US