Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(26,984 Reviews)
Rating breakdown 26,984 reviews
5 Stars
23,177
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Awesome device
on March 11, 2025
Posted by: PROLKR
[This review was collected as part of a promotion.] This phone is what I expected. The chip is amazing keeps my phone running smoothly while battery is preserve well and the quality and feel of the phone is quite nice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone
on March 11, 2025
Posted by: Jayman
[This review was collected as part of a promotion.] I live every feature about this phone. Although I was disappointed that the s pen no longer supports the ability to take pictures from a distance. But other than that it is a great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not what is expected
on March 11, 2025
Posted by: Ajb123
[This review was collected as part of a promotion.] How is it seamless actions when i ask it to open my maps app and tell me my location on such and such day it responds it cant do that it cant do anything as advertised
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi there Ajb123, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it must be when a feature you expected to be so great, is not operating as expected or intended. We have provided a link below to the Samsung Support Team. These experts can work with you one on one to resolve this matter and help you have the best possible experience with your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Solid build and performance, as always
on March 11, 2025
Posted by: SFAqua
[This review was collected as part of a promotion.] Performance, as usual with Samsung, leaves little to be desired.
It is so snappy and seamless that you forget how lacluster the performance on the leading competitors is in comparison.
It is so snappy and seamless that you forget how lacluster the performance on the leading competitors is in comparison.
It's always fun to compare the latest Galaxy with the latest other brand and see how they stack up.
The experience on the main competition still seems stuck in 2017.
The experience on the main competition still seems stuck in 2017.
If I have any complaint this year, it's that I prefer a more vibrant color selection for the Ultra. While the colors we get are solid and mature...I personally like colors that stand out.
Maybe some aqua blues, teals yellows or cherry reds.
Maybe some aqua blues, teals yellows or cherry reds.
Other than that, the phone is a 5 star experience.
Thanks!
Thanks!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeds expectations
on March 11, 2025
Posted by: Bigsus
[This review was collected as part of a promotion.] The Samsung s25 ultra is just overall a great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on March 11, 2025
Posted by: Loveswine
[This review was collected as part of a promotion.] Works like a dream. I could never record my voice or order anything on my phone because of my voice being low on audio range. But this S25 ultra can now record my voice. Besides it's now sleek with curved edges. You can't go wrong getting this new addition to Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra is fast and reliable
on March 11, 2025
Posted by: Cisco1983
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the ultimate smartphone for 2025. It combines top-notch hardware, innovative software, and a camera system that redefines mobile photography. While it comes with a hefty price tag, it’s worth every penny for those who demand the best. If you’re looking for a device that does it all—and does it exceptionally well—the S25 Ultra is the phone to beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Refined S24 Ultra
on March 11, 2025
Posted by: TheChad
[This review was collected as part of a promotion.] Leaving aside my gripes about the lack of innovation on the hardware side with this generation, my overall experience has been positive. One UI is certainly the biggest software improvement Samsung has made in generations. From the fluidity to the animations, to even the icon designs, it all looks and feels great. On the camera side, despite minor hardware improvements, the overall camera quality is superior to the previous generation. Both photos and videos turn out better in all lighting conditions. The battery life is excellent. The Gen 2 version of the anti-reflective coating is better in both its performance and quality. By that, I mean, no more weird, streaky-looking residue marks on my screen that were noticeable when the screen is off. Across the board, in every category, it feels refined. That said, if you are comparing it to the last generation, "refined" would be the apt word, not "upgrade." As the title alludes, this generation doesn't take any real leaps in any category. It's what the S24 Ultra should have been, and that's why I keep using the word "refined." I would recommend this product to any Samsung user who has the S23 Ultra or older. One thing that isn't getting enough advertising, is the fact the emergency texting via satellite is available on this phone. I don't use all the AI features, but the ones I do work well. All in all I do like this phone and would recommend it. However I hope for larger differences in next year's models.
Value
4
Written by a customer while visiting Samsung US