Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,114 Reviews)
Rating breakdown 22,114 reviews
5 Stars
19,015
4 Stars
2,413
3 Stars
419
2 Stars
123
1 Star
144
87%of customers recommend this product.
(
1,020 out of
1,176)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great Feature
on March 29, 2026
Posted by: Hobbit02
[This review was collected as part of a promotion.] I have had this phone for about 6 months and have fallen in love.
The AI feature is amazing and the amount of storage is helpful with all the things I save. I love that it updates you in the morning.
The AI feature is amazing and the amount of storage is helpful with all the things I save. I love that it updates you in the morning.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on March 29, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] I play games on a daily schedule. The size of the screen allows you to interact with the games. The picture is amazing and big enough to feel like your in the middle of the viewing area. I also read alot and can see even in low light or sunlight. It has a feature to make the screen easier on the eyes. I love my phone, and would only replace it with a newer version.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra - nice!
on March 29, 2026
Posted by: sarat26
[This review was collected as part of a promotion.] This phone is a little powerhouse. I can run multiple apps without slowing down. Galaxy AI can perform cross-app tasks like adding important dates to my calendar based on a family group text. The camera is my favorite, super sharp and ultra wide.
The only thing I would bring back is the previous gen's pen. The new one works but feels loose when locked in and lacks features I miss.
The only thing I would bring back is the previous gen's pen. The new one works but feels loose when locked in and lacks features I miss.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone that has style
on March 29, 2026
Posted by: Brobie
[This review was collected as part of a promotion.] I am really enjoying my S25 Ultra, the new AI on screen helps to answer my intermediate questions so I can focus on my tasks at hand. Using them has opened up my calendar more, so I can use the beautiful AMOLED on more videos and games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on March 29, 2026
Posted by: Jessemarie
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra feels less like a phone and more like a pocket-sized command center powered by Gemini AI—quietly working behind the scenes like a digital co-pilot that actually listens.
Performance? Lightning in a titanium shell. The Snapdragon 8 Elite chip keeps everything smooth, whether you’re gaming, editing, or juggling apps like a circus act 🎪. Pair that with Gemini AI, and suddenly your phone isn’t just reacting—it’s anticipating. Need to summarize a video, write a note, or pull info from across apps? Gemini AI handles it like it’s reading your mind.
Performance? Lightning in a titanium shell. The Snapdragon 8 Elite chip keeps everything smooth, whether you’re gaming, editing, or juggling apps like a circus act 🎪. Pair that with Gemini AI, and suddenly your phone isn’t just reacting—it’s anticipating. Need to summarize a video, write a note, or pull info from across apps? Gemini AI handles it like it’s reading your mind.
The camera system is where things get cinematic. That 200MP sensor, boosted by AI processing, turns everyday shots into billboard-worthy images. Night shots especially feel like the phone borrowed a little starlight 🌌.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So happy with my S25 Ultra!
on March 29, 2026
Posted by: PeaceLoveAndPomskies
[This review was collected as part of a promotion.] So, first and foremost the only reason I chose this phone was the built in stylus, other than that I thought it was going to be like all my other Galaxies. Omgoodness, how wrong was I? The new Galaxy Ai features are freaking awesome, definitely beat out competition by far. The ease of photo editing, finding out any info I need. I've used Ai to create my grocery lists, make recipes out of what food I had left in my house, set up schedules for my business, helping navigate physical disabilities my daughter and I have, the list could go on for a VERY long time bc I use the Ai feature for something new almost every day. Some how, I am still amazed at the quality and validity of the info and help I'm getting. The phone OS is super fast, even with a ton of media, apps, and let's face it, 30+ internet tabs open because i forget to close them 😆 The quality of the phone itself is superior, the screens haven't been this tough since the Note 9's!!! I wouldn't recommend not having a case or screen protector just bc but if you accidentally drop it without it on (like I did while cleaning and changing cases) you should be okay. Mine had zero damage. Mine is still in perfect condition despite being dropped, in water, soaked from rain, in the insane Flordia Summer heat, and many other situations that I really had concern in other phones. Now, to the reason I purchased the Ultra, the stylus feature. I have a background in art and do a lot of drawn digitally by hand portraits, AMAZING qualit
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on March 29, 2026
Posted by: GhostLeopard
[This review was collected as part of a promotion.] Everyone always praises how good the camera is on my phone. I use it for work, and it looks great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Camera is no good
on March 29, 2026
Posted by: Massfrog
[This review was collected as part of a promotion.] Over all the phone is fine. But the camera is another issue. It won't stop shaking and making a clicking noise when taking photos.
Value
3
Response from Samsung USBy R&R Team, April 1, 2026
Hey there Massfrog, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to articles to help you troubleshoot the camera and get the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US