Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great use out of the pen!
on March 18, 2025
Posted by: Love2hussle
[This review was collected as part of a promotion.] This phone will help my life run smoother. Thank you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Definitely an upgrade from old phone
on March 18, 2025
Posted by: ParkDiesel
[This review was collected as part of a promotion.] Really like the Ultra. I upgraded from a Note 20 so, quite a step up. Storage is great, processor is very fast. There are a lot of new features in the One UI, such as the Now Brief which gives you a quick glance at your day. After 5 models from my last phone, there are quite a few differences. Most are great and I'm sure I'll get used to the ones that are different.
Overall I'm very happy with the product. I'm enjoying using it and look forward to that continuing for years to come.
Value
4
Response from Samsung USBy R&R Team, April 16, 2025
Hey ParkDiesel, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are by the upgraded features of your new device. We have provided a link to the full device manual to help you further explore the features and capabilities of your device. We have also shared a link to the Samsung Support Team to answer any questions you may as you continue your exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely amazing phone!!
on March 18, 2025
Posted by: PublicserviceWTH5
[This review was collected as part of a promotion.] This is an absolute POWERHOUSE of a phone. I switched from the Z Fold 5 to this and the features are incomparable. From the 200mp camera and the 100x zoom, to the QHD+ screen and the refresh rate makes for a very smooth and flawless screen and camera setup. The level of customization is uncanny compared to any other phone on the market. One UI 7 is stunning and simple yet elegant and beautiful. 11/10 for this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Android Phone so far!!!
on March 18, 2025
Posted by: TedInLouisiana
[This review was collected as part of a promotion.] The S25 Ultra is very fast and smooth with excellent battery life. All my data and applications were automatically transferred by connecting my old Samsung to my new one with a USB cable. The Now Brief provides useful information, updated several times each day, and customized to your interests. Google AI is instantly available to search the internet to answer your questions and provide source references. I am also looking forward to instant translation services the next time we visit Honduras. Bixby provides more system oriented help, like "Call Fred Smerd". One of my favorites is automatically mute my phone when I arrive at a location like church, a theater or a doctor's office. The cameras are amazing! Like being able to change lenses, to zoom, at the touch of a button, from super wide angle out to 100x super telephoto.
You can quickly change from 3:4 full resolution mode, with up to 200 mega-pixels, to 9:16 full screen mode. These made it easy and fun to shoot a Mardi Gras parade a few weeks ago, and still catch some of the beads they throw off the floats. I know there are many more features I haven't had time to figure out.
You can quickly change from 3:4 full resolution mode, with up to 200 mega-pixels, to 9:16 full screen mode. These made it easy and fun to shoot a Mardi Gras parade a few weeks ago, and still catch some of the beads they throw off the floats. I know there are many more features I haven't had time to figure out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Spectacular Phone!!!!
on March 18, 2025
Posted by: ssl73red
[This review was collected as part of a promotion.] 10 X better than my old S22 Ultra. Faster and definitely love being able to get the 1 TB memory and have a 200MP camera is great. Did wish it could do 100X zoom, but it's still the best out there!!! Also got the Ultra Watch, Ring, and a spare pair on Pro 3 Earbuds for little of nothing with the bundling. You can't go wrong with Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
S25 ULTRA WIFI ISSUES
on March 18, 2025
Posted by: SADSAMSUNGUSER
Expertise:Expert
I'm very sad to have to give this review, but I am at my wits end. This phone with its faulty wifi software and/or hardware is nearly unusable. I'm not the best tech guy, but I know how to get around network configuration and testing. This phone will drop wifi every couple minutes. This makes it really hard to be on any app at home. If it wasn't for this, this phone easily would be 4 or 5 stars. But this is a MAJOR problem. Never thought I'd have this kind of issue with an ULTRA phone.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy R&R Team, March 19, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We would love to help you troubleshoot this experience at your convenience. We have provided a link below to a troubleshooting guide for this experience, we have also shared a link to the Samsung Support Team and your warranty information if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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Samsung Community
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade from my 22Ultra
on March 18, 2025
Posted by: Hendizz
[This review was collected as part of a promotion.] Wow, I'm seriously loving this phone! The screen is so vibrant and crisp, it's like watching a mini-movie in my hand. The battery life is a beast; I can easily go a full day without needing a charge. Plus, it charges crazy fast, which is super convenient. Everything runs so smoothly, no lag or glitches at all. The camera is amazing, too, but I wanted to focus on these other things. I've had other phones, but this one just feels different, better. Totally recommend it to anyone looking for an upgrade!
Value
4
Response from Samsung USBy R&R Team, March 20, 2025
Hi there Hendizz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be a significant upgrade from your previous device, and that it is operating so well for you every day. Please, don't hesitate to reach out to us again in the future at any time with questions about any of your Samsung products. Thank you for being an enthusiastic Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great for ALL of my daily phone needs!
on March 18, 2025
Posted by: Turtlegurlygirl
[This review was collected as part of a promotion.] This phone is amazing! I love using the stylus to doodle in my down time without having to waste paper. I use the two calendars and I love the A1 feature as well as everything that can be done in search. This isn't my first Samsung but it is my first bougie phone, I always went with the lower end cheaper phones, and this one didn't disappoint! I highly recommend it and I'll only update from here unless I can get the same one!
Value
5
Written by a customer while visiting Samsung US