Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Best Samsung phone yet!
on March 18, 2025
Posted by: Built4Speed
[This review was collected as part of a promotion.] I use my phone for both work and personal. I have had almost every Samsung Galaxy phone and this is by far the phone the best ever! From the seamless app integration and AI features, to the amazing camera, the Galaxy Now tab and the audio eraser, everything is easy to use and very power packed!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has unlimited options and I love it!
on March 18, 2025
Posted by: Juju81
[This review was collected as part of a promotion.] Amazing camera that is unequivocally the best phone camera out there!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features.
on March 18, 2025
Posted by: Weezers2
[This review was collected as part of a promotion.] I love my new Galaxy S25 Ultra. The camera is awesome. Way too many features to list. It's fast charging and lighter than expected. Very satisfied!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Gemini super
on March 18, 2025
Posted by: Ligamax
[This review was collected as part of a promotion.] Мій новий телефон це просто щось неймовірне! Функція Audio eraser стала для мене справжнім відкриттям. Тепер я можу легко видаляти непотрібні звуки з відео, що робить мої записи набагато чистішими та професійнішими. Загалом, я дуже задоволений цим телефоном, він поєднує в собі потужність, зручність та інноваційні функції, які роблять його незамінним помічником у повсякденному житті
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Accessibility
on March 18, 2025
Posted by: Eded
Expertise:Intermediate
The software automatically resets the accessibility features of apps that I use. I reset them and the software overwrites again.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Eded, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations. We would love to help you resolve this matter, and have provided a link to a troubleshooting guide to help you with the apps you mention at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Upgrade long overdue
on March 18, 2025
Posted by: Glamma
[This review was collected as part of a promotion.] Having upgraded to new phone after few years on previous samsung I definitely noticed the seamless actions between apps & ease of use on this phone. I just bought it ,but I can tell it's going to be great for watching movies and playing games with the vivid screen.
Value
4
Response from Samsung USBy R&R Team, March 20, 2025
Hey Glamma, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying the enhance capabilities of Galaxy AI with the seamless actions, and that you are notificing the differences in functionality from your previous device. Please, don't hesitate to reach out to us at any time in the future if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent for multitasking in big screen.
on March 18, 2025
Posted by: CuddlyDolphin
[This review was collected as part of a promotion.] Upgrading to the Galaxy S25 Ultra was a breeze, thanks to the Smart Switch feature. Transferring my apps, data, and settings was quick and effortless, making the transition completely hassle-free.
I love the phone's seamless actions across apps. Multitasking on this phone is much more enjoyable—I can use pop-up view or split screen to run multiple apps at once, like watching videos, replying to messages, and browsing social media. The extra screen space makes everything easy to manage and very efficient.
Using this phone with the Galaxy Buds 3 Pro is even more fun. It's smart and intelligent, seamlessly switching to the device that needs to be listened to and switching back without any effort. The 360° Audio makes me feel like I’m inside the movie, interacting with the characters. The Live Translation feature is life-changing—I can communicate with anyone, anywhere, without barriers.
The Audio Eraser feature is another highlight. Recording videos in noisy environments, whether at events or in crowded places, is hassle-free. It removes background noise, leaving my videos with clear and crisp audio.
Overall, the Galaxy S25 Ultra has completely elevated my smartphone experience. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Galaxy devices!
on March 18, 2025
Posted by: Sowabs
[This review was collected as part of a promotion.] Samsung Galaxy devices have consistently set a high standard in the smartphone market!! Known for their innovative features, stunning designs, and versatile options, the Galaxy lineup is truly impressive! One UI enhances the user experience even further. I have been using Samsung since I got my first smartphone, and that loyalty will never change!!
Value
5
Written by a customer while visiting Samsung US