Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
MypreferentSamsungS
on March 19, 2025
Posted by: FlorS26st
[This review was collected as part of a promotion.] Especially play photo Phone game manually is perfect ilove!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This model Ultra Phone, disappointed me.
on March 19, 2025
Posted by: Jfsanchezlopez
[This review was collected as part of a promotion.] I want to start by saying that for me, the best phone I have ever had is the Galaxy 24 Ultra. I switched to 25 Ultra because every year I change but I really have not noticed a significant improvement, only the only good thing is the Ai. But in my opinion, the camera is not as good as the one on Ultra 24. I do not like the camera on Ultra 25 in the shades of colors and the videos seem to be of poor quality. Another thing I was disappointed about is that the S Pen is useless. One always used the camera shot with the pen and now all functions have been taken away from him. I think phones are now more expensive, but they have taken away good things that previous phones already had. In conclusion, I would not have switched to the Galaxy 25 Ultra and I could have stayed with my Galaxy 24 Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra: First Impression
on March 19, 2025
Posted by: BestphonesSamsung
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers exceptional quality and performance. It's a premium device built to last, with a stunning display, a versatile camera system, and top-tier performance. Whether you're a power user, a photography enthusiast, or someone who simply wants the best smartphone experience, the S25 Ultra is a strong contender. Its quality and performance make it a true flagship device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Honestly disappointed in a big way
on March 19, 2025
Posted by: CiciMakesMuffins
This is my third Galaxy S(#) Ultra . I was SO excited to get this phone after going from the S23 Ultra to the A14 as a backup for a while. I bought the phone specifically for the camera features and ESPECIALLY because I love the remote shutter feature. ... Wanna guess what the s25 does not have, which i was NOT informed of upon purchase? Honestly, what the actual heck, Samsung? You charge ungodly pricea for these phones, and jack the cost up insane amounts with every model, and you DOWNGRADED us? TBH Samsung shou listen to us and not only put out the pens you know you should have in the first place, but you should be giving the. To customers who purchased early and got bamboozled into these useless garbage s pens. Further, it's such a shady thing to have done I will very likely switch phone brands next time because why would I be loyal to a company that clearly makes up BS stats and removes functionality to save a dime.
Response from Samsung USBy R&R Team, March 19, 2025
Hello CiciMakesMuffins, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality is to you when using your phone every day. We have provided links to two resources, one to help you with the redesigned features of the S Pen, and another to the complete manual that highlight voice commands and hand gestures you can use to remotely control your camera. We have lastly shared a link to the Samsung Support Team to help answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on March 19, 2025
Posted by: Nachmy
[This review was collected as part of a promotion.] I never had such a good experience with a samsung device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra... Great phone
on March 19, 2025
Posted by: MzTia2u
[This review was collected as part of a promotion.] I have been in the Samsung family for years and each year gets better. The S25 ultra is no different than the rest. Samsung has delivered once again and I like the new features, new design and the innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on March 19, 2025
Posted by: Squirrel
[This review was collected as part of a promotion.] This phone is Galaxys best yet It has awsome new features, the camera works really good with taking near and far photos and videos, the sound is very good, loud and clear, AI works wonderful this is just a superior top-notch phone, I would recommend this one to everyone that's in the market to but a new phone, go to Samsungs website and just read about all the new features and everything it has to offer, it's amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 Ultra is an exceptional pho
on March 18, 2025
Posted by: HBCSAMSUNGLOVER
[This review was collected as part of a promotion.] I'm particularly impressed with the "Seamless Actions Across Apps" feature, which allows me to switch between tasks effortlessly. The "Now Brief" feature is also very useful, as it provides me with quick summaries of important information. The camera quality is incredible, and the "Audio Eraser" feature is a great bonus for recording videos. The screen is vibrant and sharp, and the phone is very fast and responsive. The battery life is excellent, and I can go a full day on a single charge. Overall, I am very satisfied with my Galaxy S25 Ultra and would recommend it to anyone looking for a high-end phone.
Value
5
Written by a customer while visiting Samsung US