Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Galaxy S series flagship is getting better
on March 26, 2025
Posted by: TheTerran
[This review was collected as part of a promotion.] Becoming familiar with the new features of the S25 Ultra i found the gaming experience engaging, but would recommend an ecmxternal controller. The various new helpful functiosn like AI and Now Brief have been surprisingly helpful and provide a seamless transition from locked screen. It would have been beneficial to be able to use the pen as a remote trigger for photos and video, but the many enhancements make up for that capability.
Value
4
Response from Samsung USBy R&R Team, March 27, 2025
Hello TheTerran, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are enjoying the usage and exploration of your new phone. We hope you'll reach out to us again in the future at any time if you have questions about the features and usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love My new samsung s25 ultra!
on March 26, 2025
Posted by: CreativeSamsungOwner
[This review was collected as part of a promotion.] I have had samsung phones for as long as I can remember, my last phone the s21 I was completely content with. I felt like I didn't really need a new phone because it had all I needed. I am so glad I went for new and upgraded to the new s25 ultra. It has the pen, which I loved having previously. It is so nice to be able to pop the pen out write a quick note or use for precision drawing. I am a small business owner that does all my daily routines on my phone. It makes it easier and faster to connect to people, advertise, take photos and videos of my products and everything else in between. I love being able to listen to a podcast while working on my phone at the same time. The phone is sleek, light weight and really pretty. I can't wait to see what other things I love about my new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Performance and Camera Quality
on March 26, 2025
Posted by: Zirodan
[This review was collected as part of a promotion.] I’ve been using the Samsung S25 Ultra for a few weeks now and I’m very impressed. The performance is incredibly fast, and apps open instantly. The camera quality is outstanding – the photos are sharp and detailed, even in low light. I also love the “seamless actions across apps” feature, which helps me multitask easily.
The large screen is perfect for watching movies and playing games. I use my phone for work and school, and it handles everything without lag. The battery lasts all day even with heavy use. The new "Audio Eraser" feature works great during video calls and recordings.
Overall, this is the best phone I’ve ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Contacts
on March 26, 2025
Posted by: Chris
I merged my contacts and have no idea where they are
Also, I want to do a factory reset without losing my YouTube playlists can you help me?
Also, I want to do a factory reset without losing my YouTube playlists can you help me?
Response from Samsung USBy R&R Team, March 28, 2025
Hey there Chris, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important your contact and playlists are to you every day, and we would love to help you in any way we can to resolve this frustration. We have provided a link to the Samsung Support Team for your convenience. You can reach out to them through chat for one on one guidance through your resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
S Pen worthless
on March 26, 2025
Posted by: Jmgonz
from Dallas,TX
Expertise:Expert
I finally had to upgrade my galaxy S22 ultra because my signal strength was horrible. I was so excited to get the new S25 ultra the display is beautiful and the unlock face detection is nice. But I really really wish I had my S22 ultra back. The S pen is completely worthless to me now since I cannot use it to take photos on the camera or Snapchat. I was extremely disappointed when I found this out. That was really the only reason I went with another ultra. Wish I could return this garbage phone and get my S22 back. All that money spent on a product that doesn't do what my almost three year old phone could do no problem.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Jmgonz, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features and appearance of your new device. We have provided a link to a great article to help you with the redesigned capabilities of the S Pen of your device. We have also shared a link to the full device manual that highlights hand gestures and voice commands you can use with the camera to capture those same photos and videos from a distance with ease. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best Galaxy edition ever🤩
on March 26, 2025
Posted by: 02091982
[This review was collected as part of a promotion.] Great display, cameras, and solid battery life. Very neat design with tge rounded edges....i love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone big improvement from my old one
on March 26, 2025
Posted by: Machine
[This review was collected as part of a promotion.] Alot of great features and still finding more highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My new phone
on March 26, 2025
Posted by: Infinitystratos
[This review was collected as part of a promotion.] From 4 years, I finally upgraded and I found it amazing that the new I just got feels lighter than before, but the micro SD card reader I need that back as well as the Bluetooth on the spen because I use all those features regarding what everyone says, but to me this upgrade feels great and refresh from my old outdated phone.
Value
4
Response from Samsung USBy R&R Team, March 27, 2025
Hey there Infinitystratos, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the enhanced speed and featuresof your new device. We have provided links to an article to help you with the redesigned features of the S Pen, and to the full device manual that will highlight the hand gestures and voice commands you can use with the camera specifically. We have lastly provided a link to the Samsung Support Team to help you with the ability to expand the storage capacity of your device through digital means. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US