Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
This phone is fast, intelligent and love the camer
on March 28, 2025
Posted by: Lovethephone
[This review was collected as part of a promotion.] I was in need of a new phone and happy to make the decision to purchase the Samsung 25 ultra. The speed, seamless transfer of data, all the extras makes this phone perform better than any computer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra: Power and Smooth Perform
on March 28, 2025
Posted by: LoveSam27
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra redefines the mobile experience with its power and innovative features. Its 120 Hz AMOLED display delivers incredible smoothness, perfect for gaming, movies, and sports.
The "Seamless App Actions" feature allows effortless switching between apps, making it ideal for work and study. With "Now Brief," I get a smart summary of news and notifications without opening multiple apps. Plus, "Audio Eraser" removes unwanted noise from my recordings and calls, enhancing sound quality.
I use my S25 Ultra for everything: streaming high-definition series, gaming without interruptions, and making crystal-clear video calls. Its long-lasting battery and fast charging keep me connected all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly what I expected
on March 28, 2025
Posted by: FCGarcia
[This review was collected as part of a promotion.] I've become a big fan of Samsung devices since my S21 Ultra. It was a no brainer to get the S25 Ultra. I love how the Samsung devices all work together, but even more is they work with non Samsung devices, like my laptop. I can copy a paragraph on my computer, and paste it in the text I'm writing on my phone. It's simply seamless actions across apps and devices. It's the quality and standards I've learned to expect and know I can reply on. Even my 11 year old loves his Samsung S25. He can play games on it and I never hear a complaint about lagging or glitching. We're definitely #TeamSamsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great phone until it stopped charging with cable
on March 28, 2025
Posted by: MattyG
[This review was collected as part of a promotion.] Dont get me wrong, the S25 Ultra is a great phone. Out of the box it was seamless transition from S24 Ultra to S25 Ultra. Smart Switch moved everything over without issue, it got kinda warm during the transition, but nothing too concerning. Fast forward 3 days when the phone stopped charging via the cable. I am still able to charge wirelessly - which will save me until i get a replacement, which Samsung doesnt want me to talk about here.
Just beware of your charging ports :D
Just beware of your charging ports :D
Value
2
Response from Samsung USBy R&R Team, March 31, 2025
Hi there MattyG, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you were so initally pleased with the usage and features of your new phone. We would love to help you troubleshoot the charging of your device, and we have provided a link to a troubleshooting guide for your convenience. We have also provided a link to the Samsung Support Team to help you if this experience continues and you are ready to look in to repair options. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone
on March 28, 2025
Posted by: Chuyesparza18
[This review was collected as part of a promotion.] Don't have comparison. The most advanced technology and the fastest processor
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless action across apps
on March 28, 2025
Posted by: Irvinekicks
[This review was collected as part of a promotion.] Have been using samsung galaxy S25Ultra more than 2 months. Liked the seamless integration wuth other apps such as sansung health that is connected with my samsung galaxy ultra. Helping to keep my healthy goals. Happy to have them working for me.
Go Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Improvement except for the battery
on March 28, 2025
Posted by: HalThePal
[This review was collected as part of a promotion.] The S25 Ultra is a great improvement upon previous models in many respects, continuously pushing towards integrated AI that is meant not to replace, but to augment the user's work. Is the AI completely perfect? No, but it is a step in the right direction.
The news brief is useful for me to see what is happening in my personal life, as well as on the local, national, and world stages.
I sometimes record important conversations to get a transcript using the AI features in the voice recorder, and the audio eraser function in that, as well as the video modes, is extremely useful for determining what I want registered by the AI and heard by my target audience.
My main complaint is with the battery. With my previous Samsung Galaxy models, since I used maximum power saving regularly, I could get four to five days of usage, but now I am lucky to get two to three. I am not sure if it is an optimization issue, but I am concerned that my battery will degrade more quickly because of this.
If that is not a huge concern for you, then there is little reason not to embrace the new update to the Ultra line.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best all rounder
on March 28, 2025
Posted by: Babbu7
[This review was collected as part of a promotion.] I’m honestly blown away by how good this phone is. As someone who uses their phone for everything—work, entertainment, and gaming—it ticks all the boxes.
First off, the display is incredible. The 6.9-inch AMOLED screen is super sharp and bright, with a buttery smooth 120Hz refresh rate. Everything from scrolling through social media to gaming feels super responsive. Colors are vibrant, and watching videos is a treat.
Performance-wise, the S25 Ultra is a beast. I’ve been playing games like Call of Duty Mobile and Genshin Impact on max settings, and it handles everything flawlessly. No lag, no stuttering—just smooth gameplay. Plus, the phone barely gets warm, even after long gaming sessions, which is impressive.
The battery life is solid, too. It easily lasts me a full day with heavy usage, and the fast charging is a lifesaver when I need a quick boost. Wireless charging and reverse charging are nice bonuses.
The camera setup is insane. The 200MP main camera captures crazy detail, and the zoom capabilities are just on another level. Night mode has also improved a lot, producing clear and sharp photos even in low-light situations.
I also appreciate the S Pen integration—perfect for taking quick notes or doodling when I’m bored. It’s something I didn’t think I’d use much, but now I can’t imagine not having it.
Overall, the Samsung S25 Ultra feels like a premium, all-around phone that delivers in every aspect.
Value
5
Written by a customer while visiting Samsung US